CloudRadial vs. ServiceNow IT Service Management
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 CloudRadial | Score6.4 out of 10 | N/A | CloudRadial is a client portal and account management solution for MSPs and Microsoft CSPs. CloudRadial aims to transform the ticketing portal of the past into a modern MSP customer experience with a white-labeled experience that provides Ticketing, Client Training, Service Catalog, Reporting, vCIO Planning, Dashboards, QBR Automation, and Assessments. | $95 per month up to 100 users |
 ServiceNow IT Service Management | Score8.7 out of 10 | N/A | Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management. | N/A |
| CloudRadial | ServiceNow IT Service Management | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | ITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| CloudRadial | ServiceNow IT Service Management | |
|---|---|---|
| Likelihood to Recommend | - | 10.0 |
| Likelihood to Renew | - | 9.0 |
| Usability | - | 9.0 |
| Availability | - | 10.0 |
| Performance | - | 9.0 |
| Support Rating | - | 7.3 |
| Online Training | - | 1.0 |
| Implementation Rating | - | 10.0 |
| Product Scalability | - | 10.0 |