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CloudRadial vs. Zoho Desk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CloudRadial

    Score6.4 out of 10
    N/ACloudRadial is a client portal and account management solution for MSPs and Microsoft CSPs. CloudRadial aims to transform the ticketing portal of the past into a modern MSP customer experience with a white-labeled experience that provides Ticketing, Client Training, Service Catalog, Reporting, vCIO Planning, Dashboards, QBR Automation, and Assessments.

    $95

    per month up to 100 users

    Zoho Desk

    Score7.8 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Pricing
    CloudRadialZoho Desk
    Editions & Modules
    Starter
    $95
    per month up to 100 users
    Professional
    starting at $195
    per month starting at 250 users (no limit)
    Enterprise
    starting at $695
    per month starting at 1000 users (no limit)
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Offerings
    Pricing Offerings
    CloudRadialZoho Desk
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details—A discount is offered for yearly billing.
    More Pricing Information
    Features
    CloudRadialZoho Desk
    Incident and problem management
    Comparison of Incident and problem management features of CloudRadial and Zoho Desk
    Feature
    CloudRadial
    -
    Ratings
    Zoho Desk
    8.6
    4 Ratings
    Organize and prioritize service tickets00 Ratings8.94 Ratings
    Expert directory00 Ratings7.93 Ratings
    Subscription-based notifications00 Ratings7.93 Ratings
    ITSM collaboration and documentation00 Ratings10.01 Ratings
    Ticket creation and submission00 Ratings8.54 Ratings
    Ticket response00 Ratings8.54 Ratings
    Self Help Community
    Comparison of Self Help Community features of CloudRadial and Zoho Desk
    Feature
    CloudRadial
    -
    Ratings
    Zoho Desk
    8.9
    4 Ratings
    External knowledge base00 Ratings8.94 Ratings
    Internal knowledge base00 Ratings8.94 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of CloudRadial and Zoho Desk
    Feature
    CloudRadial
    -
    Ratings
    Zoho Desk
    7.4
    4 Ratings
    Customer portal00 Ratings8.04 Ratings
    Social integration00 Ratings6.02 Ratings
    Email support00 Ratings6.64 Ratings
    Help Desk CRM integration00 Ratings8.93 Ratings
    User Ratings
    CloudRadialZoho Desk
    Likelihood to Recommend
    -
    (0 ratings)
    7.8
    (23 ratings)
    Usability
    -
    (0 ratings)
    9.4
    (12 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (12 ratings)