CloudTalk

CloudTalk

66 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CloudTalk	Score7.2 out of 10	N/A	CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…	$27 per month per user

Pricing

CloudTalk

CloudTalk Lite: $27
per month per user
CloudTalk Essential: $39
per month per user
CloudTalk Expert: $69
per month per user
CloudTalk Custom: Custom Pricing
per user or company/month (invoiced annually)

Pricing Offerings
CloudTalk
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

No setup fee

A discount is offered for annual billing.

Community Pulse
Key User Insights
	CloudTalk
Considered Both Products	CloudTalk.io Zuzana Hasko Head of Marketing in Marketing at Trustmatic (Information Technology & Services, 11-50 employees) Chose CloudTalk We were recommended CloudTalk basically from everybody in our network so we reached out directly to them at first and since they had everything we were looking for, feature-wise, and also were in our budget, we didn't really consider other vendors on the market. The … Incentivized Helpful? Verified User Chose CloudTalk There were several services suitable for our needs. CloudTalk was chosen because of its simplicity, complexity, and brief time needed to use this service. No broad technical knowledge is required to start and operate CloudTalk. Incentivized Helpful? Matej Kukucka Founder at Marketing Player (E-Learning, 1-10 employees) Chose CloudTalk Better value for the money (by far). And besides that, all the features we needed, CloudTalk has them. Shoutout to their support for answering all the questions we had and to their CSM team for giving us a quick demo on the same day when we requested it. Recommended solution! Incentivized Helpful? Martin Kováč Marketing Specialist in Marketing at Luigi's Box, s.r.o. (Marketing & Advertising, 51-200 employees) Chose CloudTalk Cloudtalk is well-priced for what we need from it. The fact that it has many features that we plan to use in the future is a deciding factor, and that gives it a big advantage. So the biggest impact was the comprehensiveness of the solution and the integration with the CRM. Incentivized Helpful? Marc Louis-Boyard International growth marketing specialist / Lead generation & International PR in Marketing at Niryo (Machinery, 11-50 employees) Chose CloudTalk We tried dealing with Aircall, but their solution didn't seem so flexible and the initial adoption cost was way out of our context. We learned later that the solution was in fact more flexible than we thought, but were disappointed by the little quality of their before-sales … Incentivized Helpful? Verified User Chose CloudTalk So much better, much cleaner design. Much less complicated setup process. Has a much more up-to-date program. You can use the browser version or the stand-alone app, both are far more fleshed-out pieces of software. It is also much more reliable, haven't had the app crash even … Incentivized Helpful? Verified User Chose CloudTalk CloudTalk is a lot more intuitive and provides more features and analytics than 3CX. The fact it allows for integration as well means we can stay on top of all of our missed calls and know exactly what client rang linking them to their company account. Incentivized Helpful? Bobbe Marvin Setter Team Manager in Sales at Quest Education LLC (Education Management, 11-50 employees) Chose CloudTalk RingCentral has major issues syncing in real-time. The Web app and the desktop app never showed the same numbers. Often I'd have to wait hours for reports to update and then still had no confidence in the information presented. Incentivized Helpful? Trevor Nicholson CFO (Chief Financial Officer) in Finance and Accounting at PlanetWatchers (UK) Limited (Computer Software, 11-50 employees) Chose CloudTalk CloudTalk is significantly more affordable, easy to setup and the trial month was very helpful to ensure it was what we needed. Aircall can probably do a lot more but I cannot tell you what and I don't believe we need more as we are not a complex business that needs multiple … Incentivized Helpful? Samantha Semuhin Senior Support Manager in Customer Service at Taskworld (Computer Software, 51-200 employees) Chose CloudTalk The pricing is more interesting and the fact they have a product easy to use with integrations with both our Sales and Support CRM's made us chose them. We were also told that a lot of the features we needed would be implemented in the soon future so let's see if it happens. Incentivized Helpful? Frederico Rocha CEO (Chief Executive Officer) in Corporate at Horizoncaravel Unipessoal, Lda (Real Estate, 1-10 employees) Chose CloudTalk Availability of a Portuguese phone number and voice call quality. Incentivized Helpful? Diana Furikova Sales Manager in Sales at Element House (Construction, 1-10 employees) Chose CloudTalk I have been using WhatsApp quite often for private and sometimes professional usage and in the past Skype and ICQ. WhatsApp is for free but I would say that CloudTalk provides a higher quality while talking so if I should choose between them for messages is WhatsApp very easy … Incentivized Helpful? Verified User Chose CloudTalk The first thing is cost. CloudTalk was a lot cheaper than others. The other thing I noticed is that there were a lot of unwanted or unnecessary features with the other ones that didn't really matter to us, but were more [than] able to ask a higher price per seat. However, the … Incentivized Helpful? Verified User Chose CloudTalk We used local VOIP provider, but it was slow, manual-based and expensive solution. Incentivized Helpful? Logan Brown Head of Sales and CS in Sales at UFA Trader LIMITED (Wholesale, 201-500 employees) Chose CloudTalk It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before. Incentivized Helpful? Pablo Ritchie Product Manager in Sales at Migrante Sociedad Financiera (Financial Services, 51-200 employees) Chose CloudTalk The integration of CloudTalk with Pipedrive makes the native Pipedrive call system practically unnecessary. The latter does not allow searching for calls or generating indicators as well achieved as in CloudTalk. Incentivized Helpful? Balder Goyo Coordinador de ventas in Corporate at Migrante Sociedad Financiera (Financial Services, 51-200 employees) Chose CloudTalk Before CloudTalk, we used Pipedrive. It also works really well, but it does not have the option of analytics. You could not check things like how many calls were made during the day or a specific time period. That, for me, is the most valuable feature of CloudTalk--all the data … Incentivized Helpful? juan meier lend officer in Finance and Accounting at apurata (Financial Services, 11-50 employees) Chose CloudTalk It's the perfect complement to the other services we use as it permits us to get in contact with our clients in order to not only have good communication inside of the company but also outside the company with our clients. It really rounds up the whole package. It's just the … Incentivized Helpful? Ian Moro Investment Advisor in Sales at Magnetis Investimentos (Investment Management, 51-200 employees) Chose CloudTalk Can't elaborate on this one. Incentivized Helpful? Siddharth Malhotra Business development in Sales at Sensorfact (Information Technology & Services, 11-50 employees) Chose CloudTalk N/A Incentivized Helpful? Stasia Blake Administrative Strategist in Customer Service at Government of Grenada (Government Administration, 1-10 employees) Chose CloudTalk CloudTalk service is immediately available once a profile is created and payment is made. Five9 indicated it would take up to 2 weeks to have full access to the service. Incentivized Helpful? Alex Peralta Partnership Manager in Sales at SalesFlow.io (Marketing & Advertising, 11-50 employees) Chose CloudTalk Though it was not my decision from switching from Circleloop, when we had originally used CircleLoop it gave some issues with internal transfer and taking calls which heavily affected us. With CloudTalk we can now successfully make outbound calls without any problems. Incentivized Helpful? Verified User Chose CloudTalk CloudTalk has a better value for the money spent and has been easier to set up than other peers in that regards as well as better overall integration with already existing Software that we have been using for years in our company. At the end, the communication with CloudTalk … Incentivized Helpful? Verified User Chose CloudTalk CloudTalk is much more configurable. It is very easy to send proactive SMS messages with CloudTalk whilst with Zendesk Talk this can only be done through a workaround. Zendesk does not provide Chinese virtual numbers either and outbound calls were not working to Chinese numbers … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

CloudTalk

Comparison of Contact Center Software features of CloudTalk
Feature	CloudTalk 9.8 45 Ratings
Agent dashboard	10.045 Ratings
Validate callers	9.840 Ratings
Outbound response	10.041 Ratings
Call forwarding	9.940 Ratings
Click-to-call (CTC)	9.839 Ratings
Warm transfer	9.631 Ratings
Predictive dialing	10.025 Ratings
Interactive voice response	9.929 Ratings
REST APIs	9.630 Ratings
Call scripts	9.125 Ratings
Call tracking	9.436 Ratings
Multichannel integration	9.930 Ratings
CRM software integration	9.936 Ratings

Comparison of Workforce Optimization (WFO) features of CloudTalk
Feature	CloudTalk 9.9 42 Ratings
Inbound call routing	10.036 Ratings
Omnichannel inbound routing	9.929 Ratings
Recording	9.938 Ratings
Quality management	9.934 Ratings
Call analytics	10.040 Ratings
Historical reporting	9.937 Ratings
Live reporting	9.935 Ratings
Customer surveys	9.927 Ratings
Customer interaction analytics	9.926 Ratings

User Ratings
	CloudTalk
Likelihood to Recommend	10.0 (45 ratings)
Likelihood to Renew	8.2 (1 ratings)
Usability	7.7 (5 ratings)
Support Rating	3.6 (11 ratings)
Implementation Rating	8.2 (1 ratings)