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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    iTop

    Score9.7 out of 10
    N/ACombodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.

    $0

    per year

    Pricing
    iTop
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    iTop
    Free Trial
    No
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    iTop
    Considered Both Products
    Combodo
    Chose iTop
    Each member of [the] IT team members can define their control screens with the information that is relevant to them. The lifecycle of the tickets or the list of tasks to perform for the achievement of a process can be set to fit each organization. Gives users a simple way to …
    Incentivized
    Chose iTop
    You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    iTop
    Incident and problem management
    Comparison of Incident and problem management features of iTop
    Feature
    iTop
    9.7
    3 Ratings
    Organize and prioritize service tickets9.73 Ratings
    Expert directory9.73 Ratings
    Service restoration9.73 Ratings
    Self-service tools9.73 Ratings
    Subscription-based notifications9.73 Ratings
    ITSM collaboration and documentation9.73 Ratings
    ITSM reports and dashboards9.73 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of iTop
    Feature
    iTop
    9.3
    3 Ratings
    Configuration mangement9.43 Ratings
    Asset management dashboard9.13 Ratings
    Policy and contract enforcement9.43 Ratings
    Change management
    Comparison of Change management features of iTop
    Feature
    iTop
    10.0
    3 Ratings
    Change requests repository10.03 Ratings
    Change calendar10.03 Ratings
    Service-level management10.03 Ratings
    User Ratings
    iTop
    Likelihood to Recommend
    9.7
    (3 ratings)