CommCare vs. Verint Case Management Professional [Citizen Engagement]

CommCare

CommCare

1 Reviews and Ratings

Verint Case Management Professional [Citizen Engagement]

Verint Case Management Professional [Citizen Engagement]

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CommCare	Score 10.0 out of 10	N/A	CommCare is a digital platform for frontline work, presented as an evidence-based platform for enabling Frontline Workers, that empowers organizations to build their own digital solutions, and to better deliver services, manage clients, and collect data. Built from the ground up to support the complexities and idiosyncrasies of frontline work, CommCare can meet frontline use cases in any setting (including offline) at any scale, from pilot to nationwide…	$120 per month 50 users included
Verint Case Management Professional [Citizen Engagement]	Score 8.1 out of 10	N/A	Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. The…	N/A

Pricing

CommCare

Verint Case Management Professional [Citizen Engagement]

Editions & Modules

Standard: $120
per month 50 users included
Pro: $600
per month 250 users included
Advanced: $1200
per month 500 users included
Enterprise: starting at $4000
per month

No answers on this topic

Offerings

Pricing Offerings
CommCare	Verint Case Management Professional [Citizen Engagement]
Free Trial
Yes	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

Discount available for annual pricing.

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More Pricing Information

Community Pulse
	CommCare	Verint Case Management Professional [Citizen Engagement]
Considered Both Products	CommCare No answer on this topic	Verint Case Management Professional [Citizen Engagement] CH Chris Hobden Systems Analyst Chose Verint Case Management Professional [Citizen Engagement] So again, it's been our only CRM for 10, 11 years. So I really haven't had much flexibility outside just more of what you hear, but what I have seen, they don't have the flexibility in their form software for building their service requests because that's really what the forms … Incentivized Helpful?

Best Alternatives
	CommCare	Verint Case Management Professional [Citizen Engagement]
Small Businesses	Bonterra Apricot Score 9.5 out of 10	Bonterra Apricot Score 9.5 out of 10
Medium-sized Companies	TIBCO® BPM Enterprise Score 7.0 out of 10	TIBCO® BPM Enterprise Score 7.0 out of 10
Enterprises	Infor Human Resources Score 7.1 out of 10	Infor Human Resources Score 7.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	CommCare	Verint Case Management Professional [Citizen Engagement]
Likelihood to Recommend	- (0 ratings)	9.1 (0 ratings)
Likelihood to Renew	- (0 ratings)	9.1 (0 ratings)
Support Rating	- (0 ratings)	9.1 (0 ratings)

User Testimonials
	CommCare	Verint Case Management Professional [Citizen Engagement]
Likelihood to Recommend	No answers on this topic	So it's definitely well suited for government. That was the framework for it, but again, it can be utilized by anybody. It's a case management system that has a very powerful form tool that can be very flexible and incorporated to anything as we've used it in that form. Incentivized CH Chris Hobden Systems Analyst Read full review
Likelihood to Renew	No answers on this topic	Amazing product with unlimited uses Incentivized CH Chris Hobden Systems Analyst Read full review
Support Rating	No answers on this topic	Support has been strong. Quick answers most times and when the answer isn't quick communication has been great. Incentivized CH Chris Hobden Systems Analyst Read full review
Alternatives Considered	No answers on this topic	So again, it's been our only CRM for 10, 11 years. So I really haven't had much flexibility outside just more of what you hear, but what I have seen, they don't have the flexibility in their form software for building their service requests because that's really what the forms are used for, is to collect the data from the citizen and then creates a case. Incentivized CH Chris Hobden Systems Analyst Read full review
Return on Investment	No answers on this topic	We have been able to use the platform to handle non contact centre workflows. Incentivized CH Chris Hobden Systems Analyst Read full review
ScreenShots	CommCare Screenshots	Verint Case Management Professional [Citizen Engagement] Screenshots