CommPeak Dialer vs. MiVoice Office Application Suite (Mitel Application Suite)

CommPeak Dialer

MiVoice Office Application Suite (Mitel Application Suite)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CommPeak Dialer	Score 9.0 out of 10	N/A	A cloud predictive dialer. Eliminates personalized agent decisions, manual dialing, and unproductive idle periods, helping to maintain agent focus, reduce operational expenses, and enhance sales outcomes.	N/A
MiVoice Office Application Suite	Score 5.0 out of 10	N/A	MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).	N/A

Pricing

CommPeak Dialer

MiVoice Office Application Suite (Mitel Application Suite)

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
CommPeak Dialer	MiVoice Office Application Suite
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	CommPeak Dialer	MiVoice Office Application Suite (Mitel Application Suite)
Considered Both Products	CommPeak Dialer No answer on this topic	MiVoice Office Application Suite Verified User Anonymous Chose MiVoice Office Application Suite Though not the same thing, we find that Zoom works well with our messaging needs. We use it to communicate quick information with the agents. It's a separate type of app so it's hard to compare the two but both are instrumental apps for our business and we will continue to use … Incentivized Helpful? Verified User Anonymous Chose MiVoice Office Application Suite Since Mitel is cloud based, the reliability is upwards of 99% and that is extremely important to us. Incentivized Helpful? Verified User Anonymous Chose MiVoice Office Application Suite Mitel was by the easiest to integrate and had the easiest and cleanest interface. Incentivized Helpful? Verified User Anonymous Chose MiVoice Office Application Suite I have not evaluated another phone system. Incentivized Helpful? Steve Davis Senior Systems and Network Engineer Chose MiVoice Office Application Suite Mitel beat Cisco on price every time. Cisco seems to have more growth capacity for large enterprises, however Micollab / Mitel Applications Suite are easier to setup and use. I used and deployed both environments and both have their pros and cons, however end users seemed to … Incentivized Helpful? Kenneth Harrington-Colon Internal Systems Specialist Chose MiVoice Office Application Suite In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a … Incentivized Helpful? Verified User Anonymous Chose MiVoice Office Application Suite MITEL offers an exceptional phone system that provides great services and support to your entire organization. Compared to the competition it stacks up pretty well as far as calling features. It has a robust traditional phone solution that offers comprehensive contact center … Incentivized Helpful?

Features

CommPeak Dialer

MiVoice Office Application Suite (Mitel Application Suite)

Performance & Compatibility of Online Events Software

Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
	CommPeak Dialer - Ratings	MiVoice Office Application Suite (Mitel Application Suite) 10.0 Ratings 19% above category average
High quality audio	00 Ratings	10.00 Ratings
High quality video	00 Ratings	10.00 Ratings

Online Meetings / Events

Comparison of Online Meetings / Events features of Product A and Product B
	CommPeak Dialer - Ratings	MiVoice Office Application Suite (Mitel Application Suite) 10.0 Ratings 20% above category average
Meeting initiation	00 Ratings	10.00 Ratings

Online Events Security

Comparison of Online Events Security features of Product A and Product B
	CommPeak Dialer - Ratings	MiVoice Office Application Suite (Mitel Application Suite) 10.0 Ratings 26% above category average
Participant roles & permissions	00 Ratings	10.00 Ratings

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	CommPeak Dialer - Ratings	MiVoice Office Application Suite (Mitel Application Suite) 8.5 Ratings 1% above category average
Hosted PBX	00 Ratings	8.20 Ratings
Multi-level Interactive Voice Response (IVR)	00 Ratings	8.60 Ratings
Directory of employee names	00 Ratings	10.00 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	CommPeak Dialer - Ratings	MiVoice Office Application Suite (Mitel Application Suite) 10.0 Ratings 17% above category average
Answering rules	00 Ratings	10.00 Ratings
Call recording	00 Ratings	10.00 Ratings
Call park	00 Ratings	10.00 Ratings
Call screening	00 Ratings	10.00 Ratings
Message alerts	00 Ratings	10.00 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	CommPeak Dialer - Ratings	MiVoice Office Application Suite (Mitel Application Suite) 9.2 Ratings 8% above category average
Mobile app for iOS	00 Ratings	9.40 Ratings
Mobile app for Android	00 Ratings	8.90 Ratings

Best Alternatives
	CommPeak Dialer	MiVoice Office Application Suite (Mitel Application Suite)
Small Businesses	Salesmate Score 10.0 out of 10	Broadvoice \| GoContact Score 9.2 out of 10
Medium-sized Companies	CloudTalk Score 7.2 out of 10	Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10
Enterprises	Dialpad Sell Score 9.5 out of 10	Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	CommPeak Dialer	MiVoice Office Application Suite (Mitel Application Suite)
Likelihood to Recommend	- (0 ratings)	9.0 (0 ratings)
Support Rating	- (0 ratings)	8.8 (0 ratings)

User Testimonials
	CommPeak Dialer	MiVoice Office Application Suite (Mitel Application Suite)
Likelihood to Recommend	No answers on this topic	Mitel helps us when our client care/customer service has detail phone calls with clients where we need to address their problems. Our company audits a report of voicemails to make sure we have checks and balances across the company. The system is so easy to use that there is not excuse for calls to be dropped. Incentivized Verified User Anonymous Read full review
Pros	No answers on this topic	Enabling users to load their profile to an unassigned desk phone, which is useful for switching work locations Transcribing voicemails and forwarding the transcription to the user's email Ability to configure scheduled holidays and company events into the automated answering service workflow Incentivized Kenneth Harrington-Colon Internal Systems Specialist Read full review
Cons	No answers on this topic	Mitel Connect Client at times does not sync to Outlook in a timely fashion. Added features such as share screen and file attachments would be helpful. Incentivized Verified User Anonymous Read full review
Support Rating	No answers on this topic	Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take. Incentivized Steve Davis Senior Systems and Network Engineer Read full review
Alternatives Considered	No answers on this topic	Since Mitel is cloud based, the reliability is upwards of 99% and that is extremely important to us. Incentivized Verified User Anonymous Read full review
Return on Investment	No answers on this topic	This provides the business with a way to manage phones and calls with screening capabilities. The reporting system has helped with looking into certain situations and why things were or weren't done. Incentivized Verified User Anonymous Read full review
ScreenShots	CommPeak Dialer Screenshots