Condo Control vs. Entrata

It is well suited to a user community that is computer savvy. It is great for posting service requests because they can be done from a smartphone while walking through the building. Classified ads are helpful in allowing residents to rent parking spots or sell goods. The Survey feature is helpful for measuring the pulse of the community on different issues.

Incentivized

As an all-in-one solution (website, email marketing, SMS, online inventory management, leasing data, renter management), Entrata is very effective and provides solid integration with ILS (internet leasing services like Apartments.com and Zillow) for pushing out data updates. However, Entrata's website solution is turnkey, and lacks customization features standard in any generic CMS, requiring a redesign and new site template to just add new content.

Incentivized

• We had a need to add ongoing repetetive calendar bookings for amenities for various clubs and groups. CCC quickly designed and implemented the changes we required to satisfy around 20 different clubs and groups for booking many events and amenities.
• This software provides one location to record all pertinent data for our condo. There are too many components here to mention them all.
• Some examples Include: building design drawings.
• Owner posted data from pets to parking details.
• Instant building wide communication.
• Access to rules, regulations, and procedures for all residents.
• Access to forms to submit to the board for various approvals.
• Condo Control Central has been very flexible and accomodating and developing whatever changes we have requested.

Incentivized

• I send customer communications almost exclusively through Entrata because everything ports into a customer activity log. It's simple and great for record keeping.
• Invoices and payments can be handled from start to finish within Entrata. Expenses port directly into the property budget, allowing users to make informed buying decisions.
• Within Entrata, a prospective customer can move from expressing initial interest to applying, signing a lease, and eventually renewing a lease. All documents and activity are housed within that customer's profile. It is the cleanest and most efficient method of leasing that I've encountered.

Incentivized

• The home screen is not very modern. There are graphs and silly things on there.
• Emailing the help desk doesn't seem to work....an electronic response comes in but not an answer. If you call, you get a live agent immediately though.
• Everything else is great.

Incentivized

• Website editing and content customization.
• The user interface could be much more user-friendly and intuitive. Tools are disjointed, and some reports and integrations are several click-layers deep and not as accessible as they should be.
• The integration with Google Analytics and Google Tag Manager for event tracking on-site is severely limited and lacking.

Incentivized

I have had to contact CCC on a number of occasions and each time I was pleasantly surprised by their quick response and helpful information. They are always willing to help and make sure their clients are happy with information provided to them.

I've used Entrata with three companies, all of whom have had an in-house liaison to the company. Consequently, I haven't had to work directly with Entrata support on very many occasions. However, I have personally seen feature requests added to the platform in a timely manner. That kind of service is rare in this industry.

Incentivized

The interface is clean and self explanatory. It is easy to operate and communication has been made so easy and secure.

Incentivized

The one competitor with whom I have significant experience is OneSite. Simply put, Entrata is better at every single thing. It has a cleaner, more aesthetically pleasing interface. It is more intuitive. It functions better in more browsers. It has more property management tools and more functions available to customers.

Incentivized

• The software is extremely useful, once a residents is added to the system they receive an automatic welcome email with instructions on how to log in and the benefits of using the software to communicate with management and concierge.
• It is easy to download the contact information to print labels when doing a mail out.

• Entrata has helped keep our budgeting in order and has made it simple to generate financial reports.

Incentivized