Condo Control vs. PayHOA

It is well suited to a user community that is computer savvy. It is great for posting service requests because they can be done from a smartphone while walking through the building. Classified ads are helpful in allowing residents to rent parking spots or sell goods. The Survey feature is helpful for measuring the pulse of the community on different issues.

Incentivized

For a homeowners association or other small service business I'd say that it exceeds the ease of use of other out of the box products (Quickbooks). For anything more involved than basic service companies, I think it is less appropriate.

Incentivized

• We had a need to add ongoing repetetive calendar bookings for amenities for various clubs and groups. CCC quickly designed and implemented the changes we required to satisfy around 20 different clubs and groups for booking many events and amenities.
• This software provides one location to record all pertinent data for our condo. There are too many components here to mention them all.
• Some examples Include: building design drawings.
• Owner posted data from pets to parking details.
• Instant building wide communication.
• Access to rules, regulations, and procedures for all residents.
• Access to forms to submit to the board for various approvals.
• Condo Control Central has been very flexible and accomodating and developing whatever changes we have requested.

Incentivized

• Handles all of the accounting
• Communication with homeowners
• Banking

Incentivized

• The home screen is not very modern. There are graphs and silly things on there.
• Emailing the help desk doesn't seem to work....an electronic response comes in but not an answer. If you call, you get a live agent immediately though.
• Everything else is great.

Incentivized

• Poor documentation
• Unreliable lockbox processing service
• Owners unable to access their own invoices online
• Limited accounting functionality
• No real A/P: cannot enter vendor bills separately
• Duplicate field names that don't replicate correctly across the software
• All owner payment options have additional charges

It is simple enough for users with little to no accounting experience with enough features for seasoned accountants to be able to do more.

Incentivized

I have had to contact CCC on a number of occasions and each time I was pleasantly surprised by their quick response and helpful information. They are always willing to help and make sure their clients are happy with information provided to them.

The interface is clean and self explanatory. It is easy to operate and communication has been made so easy and secure.

Incentivized

We wanted to use CINC Systems (not mentioned above) but we're not yet at the scale where we can afford their higher cost. TownSq and FrontSteps were also beyond our budget due to smaller <500 unit count. We had a misperception that Buildium would be too expensive as well, but with our frustrations we reached out to Buildium and learned this was not necessarily the case. At the time, we selected PayHOA due to cost being within budget and having the appearance of being a comprehensive association management software. However the further we got into use of the software, the more issues, limitations, and frustrations we encountered. If it was not such a big effort to onboard the association already, we would have already switched to Buildium

• The software is extremely useful, once a residents is added to the system they receive an automatic welcome email with instructions on how to log in and the benefits of using the software to communicate with management and concierge.
• It is easy to download the contact information to print labels when doing a mail out.

• Though the software is relatively inexpensive, we're constantly spending additional time creating and using separate software to help manage or make up for things that PayHOA doesn't really do.
• It's light on cost, light on functionality. Heavy on time.