Conduent Maven vs. Verint Case Management Professional [Citizen Engagement]

Conduent Maven

Conduent Maven

0 Reviews and Ratings

Verint Case Management Professional [Citizen Engagement]

Verint Case Management Professional [Citizen Engagement]

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Conduent Maven	Score 0.0 out of 10	N/A	Maven Electronic Disease Surveillance and Outbreak Management System optimizes reporting and management of over 90 reportable conditions. In addition to reporting, Maven enables follow-up care, management of cases and contacts, and supports flexible workflow schemes. The vendor states that with its contact tracing, outbreak management, and outbreak detection, state and local boards of health can use Maven to collaborate and contain public health crises. Epidemiologists can leverage Maven’s…	N/A
Verint Case Management Professional [Citizen Engagement]	Score 8.1 out of 10	N/A	Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. The…	N/A

Pricing

Conduent Maven

Verint Case Management Professional [Citizen Engagement]

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Conduent Maven	Verint Case Management Professional [Citizen Engagement]
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Conduent Maven	Verint Case Management Professional [Citizen Engagement]
Considered Both Products	Conduent Maven No answer on this topic	Verint Case Management Professional [Citizen Engagement] CH Chris Hobden Systems Analyst Chose Verint Case Management Professional [Citizen Engagement] So again, it's been our only CRM for 10, 11 years. So I really haven't had much flexibility outside just more of what you hear, but what I have seen, they don't have the flexibility in their form software for building their service requests because that's really what the forms … Incentivized Helpful?

Best Alternatives
	Conduent Maven	Verint Case Management Professional [Citizen Engagement]
Small Businesses	Bonterra Apricot Score 9.5 out of 10	Bonterra Apricot Score 9.5 out of 10
Medium-sized Companies	TIBCO® BPM Enterprise Score 7.0 out of 10	TIBCO® BPM Enterprise Score 7.0 out of 10
Enterprises	Infor Human Resources Score 7.1 out of 10	Infor Human Resources Score 7.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Conduent Maven	Verint Case Management Professional [Citizen Engagement]
Likelihood to Recommend	- (0 ratings)	9.1 (0 ratings)
Likelihood to Renew	- (0 ratings)	9.1 (0 ratings)
Support Rating	- (0 ratings)	9.1 (0 ratings)

User Testimonials
	Conduent Maven	Verint Case Management Professional [Citizen Engagement]
Likelihood to Recommend	No answers on this topic	So it's definitely well suited for government. That was the framework for it, but again, it can be utilized by anybody. It's a case management system that has a very powerful form tool that can be very flexible and incorporated to anything as we've used it in that form. Incentivized CH Chris Hobden Systems Analyst Read full review
Likelihood to Renew	No answers on this topic	Amazing product with unlimited uses Incentivized CH Chris Hobden Systems Analyst Read full review
Support Rating	No answers on this topic	Support has been strong. Quick answers most times and when the answer isn't quick communication has been great. Incentivized CH Chris Hobden Systems Analyst Read full review
Alternatives Considered	No answers on this topic	So again, it's been our only CRM for 10, 11 years. So I really haven't had much flexibility outside just more of what you hear, but what I have seen, they don't have the flexibility in their form software for building their service requests because that's really what the forms are used for, is to collect the data from the citizen and then creates a case. Incentivized CH Chris Hobden Systems Analyst Read full review
Return on Investment	No answers on this topic	We have been able to use the platform to handle non contact centre workflows. Incentivized CH Chris Hobden Systems Analyst Read full review
ScreenShots		Verint Case Management Professional [Citizen Engagement] Screenshots