ConnectWise Automate vs. N-able N-central

ConnectWise Automate

212 Reviews and Ratings

N-able N-central

88 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ConnectWise Automate	Score8.3 out of 10	N/A	ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.	$700
N-able N-central	Score8.9 out of 10	N/A	MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users: 1. Proactively monitor everything on a customer network—not just servers and workstations—and troubleshoot. 2. Stay on top of threats with features like MFA, antivirus, integrated endpoint detection and response, data backup, disk encryption, email protection,…	N/A

Pricing

ConnectWise Automate

N-able N-central

Agents: $1.00-$6.00
per month/per agent
Implementation Fee: $700

No answers on this topic

Pricing Offerings
ConnectWise Automate	N-able N-central
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	ConnectWise Automate	N-able N-central
Considered Both Products	ConnectWise Erik Metzler IT Specialist in Information Technology at Wooden Spoon Technologies (Information Technology & Services, 1-10 employees) Chose ConnectWise Automate I believe the monitoring and alerts in Continuum command is better, but [ConnectWise Automate (formerly LabTech)] does have stronger scripting, and perhaps a better interface. N-Central is inferior on all fronts to both. I did not make the purchasing decision. I would myself … Incentivized Helpful? Derek Schroeder Service Manager in Information Technology at Accellis Technology Group (Information Technology and Services, 11-50 employees) Chose ConnectWise Automate Automate is a far superior software with more features built-into the application without extra costs. There is an annual convention designed around improving the usage of the software. MSPs are highly recommended to attend to get the most out of the software. It takes years … Incentivized Helpful? Steven Peterson Senior Systems Analyst in Engineering at Mainstream Technology Group (Computer & Network Security, 51-200 employees) Chose ConnectWise Automate Labtech is a more advanced system than N-central but with the features comes complexity for an advanced MSP Labtech is better, for someone getting started N-central is faster to get setup and running. Incentivized Helpful?	N-able Nicolas Poague NOC Supervisor in Information Technology at One2One Inc (Information Technology and Services, 11-50 employees) Chose N-able N-central Since I came in to manage the product, we have only tested one other product. The main reason for not switching was that it would take a considerable amount of time and resources to convert everything to a new service. Additionally N-able's interface, while it does have much … Incentivized Helpful? chris maddox Senior Consultant in Information Technology at Moser Consulting (Information Technology and Services, 201-500 employees) Chose N-able N-central N-Central has automation manager, which allows you to automate multiple tasks, thereby saving time and effort through Automated patching. AV and Backups are built into the system, and can be deployed by checking a box. It's easy to update and keep secure. File transfer and … Incentivized Helpful? Derek Schroeder Service Manager in Information Technology at Kloud9 (Information Technology and Services, 11-50 employees) Chose N-able N-central Automate has the best scripting engine. There is no conversation there, the scripting is taken to another level. N-central and VSA both have the ability to run scripts, but Automate runs away with it. Automate also has the best remote access tool. VSA and N-central remote … Incentivized Helpful? Verified User Chose N-able N-central Overall, for the Average MSP, none of the RMM solutions is going to be perfect, they will all have their strengths and weaknesses and N-Able is no exception. It is a great solution if you are looking for something that is not super cryptic to use and want something relatively … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

ConnectWise Automate

N-able N-central

Comparison of Application Performance Management features of ConnectWise Automate and N-able N-central
Feature	ConnectWise Automate 8.5 1 Ratings	N-able N-central - Ratings
Virtualization monitoring	8.01 Ratings	00 Ratings
IT Asset Discovery	9.01 Ratings	00 Ratings

Comparison of Monitoring Tasks features of ConnectWise Automate and N-able N-central
Feature	ConnectWise Automate 7.4 22 Ratings	N-able N-central 7.4 6 Ratings
Remote monitoring	10.022 Ratings	9.76 Ratings
Network device monitoring	8.021 Ratings	8.36 Ratings
Activity Monitoring	8.01 Ratings	00 Ratings

Comparison of Management Tasks features of ConnectWise Automate and N-able N-central
Feature	ConnectWise Automate 7.8 22 Ratings	N-able N-central 9.0 7 Ratings
Patch Management	10.021 Ratings	9.07 Ratings
Policy-based automation	9.022 Ratings	00 Ratings

Comparison of Remote Access features of ConnectWise Automate and N-able N-central
Feature	ConnectWise Automate 8.0 1 Ratings	N-able N-central - Ratings
Attended device access	10.01 Ratings	00 Ratings
Unattended device access	8.01 Ratings	00 Ratings
Mobile device access	5.01 Ratings	00 Ratings
Virtual device access	8.01 Ratings	00 Ratings
Multiple-display support	9.01 Ratings	00 Ratings
Multiple concurrent sessions	8.01 Ratings	00 Ratings

User Ratings
	ConnectWise Automate	N-able N-central
Likelihood to Recommend	10.0 (59 ratings)	8.7 (25 ratings)
Likelihood to Renew	10.0 (4 ratings)	9.1 (2 ratings)
Usability	9.0 (5 ratings)	7.3 (7 ratings)
Performance	3.0 (4 ratings)	- (0 ratings)
Support Rating	7.0 (14 ratings)	1.0 (8 ratings)
Online Training	9.0 (3 ratings)	- (0 ratings)
Implementation Rating	5.0 (2 ratings)	8.4 (2 ratings)
Configurability	10.0 (1 ratings)	- (0 ratings)
Ease of integration	7.0 (1 ratings)	- (0 ratings)