ConnectWise Automate vs. NetApp Cloud Insights

I recommend it to all IT colleagues; regardless of the size of the PCs with which you work most of the time, the application allows connection stability between computers that make it possible to continue working or taking care of the infrastructure from afar.

Incentivized

For example, we had an application slowdown. It looked like the slowdown was storage. However, it was a malformed SQL query that no one realized was pulling data from the storage location that also housed the application. Cloud Insights saved us hours of downtime and frustration. Cloud Insights pinpointed which system was hogging resources. What makes Cloud Insights special is the way it looks at the data collected from the data sources. The insights it provides into the flow of data; sheds new light on how things work in your environment.

Incentivized

• Automated patching. The patch management is very robust and doesn't let us down. We can rely on it to do its job.
• Scripting. The scripting engine and layout is excellent. It's very easy to work with and adapt Powershell scripts and other script to the native format with its functions. It also gives detailed logs to help determine why something went wrong if there's issues.

Incentivized

• Cloud service is the best part
• Alerts about any abnormal activity on the system before it's too late
• Track usage across all applications, units, etc.

Incentivized

• You can track all your clients information and every single job you do for them. You can do quotes, send them, add providers to compare prices, manage the calendar of the employees, assign tickets to the correct person, there is nothing you can't do with this tool.
• Inside all the greatness, there are some works around that you have to do for specific duties that could be automated.
• Make sure you keep notes on each client profile, you can use the private note section, it is secure and it works as a reminder of everything you need to do about that specific client, only you and your employees will see those.

Incentivized

• Need to add more cloud resources for optimization, as many are still not compatible
• Data retention time is limited.
• Premium subscription is costly.

Incentivized

Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"

Incentivized

Basic use of the product is fairly easy. Information about the machines you manage can be found in customizable dashboards, which can be unique for each user, and, therefore, properly suited to the users' needs/job function. This is not a 10 because some of the interfaces are very clunky (Patch Management), and some features are not intuitive and not well documented (reporting). Scripting and Patch Management have a fairly steep learning curve (For structure in patch management and syntax in scripting), but once learned, they work well.

Incentivized

I have been extremely happy with its usability. You can take thins as they are out of the box and it is useful. You can carry it as far as you want to go and every step you take improves your ROI.

Incentivized

It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.

Incentivized

Far too many issues that take ages to get resolved. Even their chat support takes a long time to get in contact with someone. When you do chat with a support rep they generally can't help you and just escalate the ticket. At least everything you've chatted about is now in the ticket.

Incentivized

Before using Cloud Insights, we quickly resolved all the issues we had by talking with the support team. The support team is eager to assist and technically well equipped. They quickly understood what we needed and helped us during the setup and the first use period so that we could adapt easily.

Incentivized

LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.

Incentivized

ConnectWise Automate was already implemented at all organizations I have used it at when I started at those MSPs. At my current MSP, we used professional services for a period after I took over management of it, and they assisted with changes that I saw needed to be made. While not specifically implemented, those services were well organized and well scheduled, and all things we discussed were tracked and recorded, allowing for good change management/tracking.

Incentivized

I have evaluated NinjaRMM, but it was after I was already familiar with ConnectWise Automate. While it seems like a good product, I found that ConnectWise Automate was more flexible in allowing me to make custom configurations to meet various business needs across different clients. I have also evaluated Addigy. While I think Addigy does a better job of managing apple devices, it is clunkier, and customization is harder in Addigy than in ConnectWise Automate.

Incentivized

Cloud Insights allows us to create custom dashboards to monitor and trend any aspect of their infrastructure including CPU, memory, storage network utilization, IOPS, capacity utilization and more. Cloud Insights also provides visibility into the inter-connectivity of the components in our infrastructure by providing topology views of any component.

Incentivized

• As mentioned briefly previous there have been a couple of times where accessing servers at different sites due to point to point connectivity going down where this has been a big life saver
• Ease of management of servers
• Made deployment of applications rule based easier

Incentivized

• Highly positiveROI in terms of resource optimization and cost cutting on IT services.
• Efficiently identify areas of wastes and make IT operations cost effective.

Incentivized