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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ConnectWise Automate

    Score8.3 out of 10
    N/AConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

    $700

    Syncro

    Score9.7 out of 10
    N/ASyncro offers an Extended Monitoring and Management (XMM) platform for midsized MSPs and internal IT teams. The platform integrates RMM (endpoint management), professional services automation (PSA), and Microsoft 365 multi-tenant management to help organizations simplify operations, strengthen security, and scale.

    $139

    per month per user

    Pricing
    ConnectWise AutomateSyncro
    Editions & Modules
    Agents
    $1.00-$6.00
    per month/per agent
    Implementation Fee
    $700
    Core
    $139
    per month per user
    Team
    $189
    per month per user
    Offerings
    Pricing Offerings
    ConnectWise AutomateSyncro
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discount available for annual payment.
    More Pricing Information
    Community Pulse
    ConnectWise AutomateSyncro
    Considered Both Products
    ConnectWise
    Chose ConnectWise Automate
    If we have to do it again, we would not choose to Automate due to the number of efforts and monetary investment (3rd party consultants) to implement it as well on going managing it. But, in comparison to the other RMM products we used in the past, Automate offers more …
    Incentivized
    SyncroMSP Servably Inc
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ConnectWise AutomateSyncro
    Application Performance Management
    Comparison of Application Performance Management features of ConnectWise Automate and Syncro
    Feature
    ConnectWise Automate
    8.5
    1 Ratings
    Syncro
    8.0
    1 Ratings
    Virtualization monitoring8.01 Ratings7.01 Ratings
    IT Asset Discovery9.01 Ratings9.01 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of ConnectWise Automate and Syncro
    Feature
    ConnectWise Automate
    7.4
    22 Ratings
    Syncro
    6.7
    1 Ratings
    Remote monitoring10.022 Ratings9.01 Ratings
    Network device monitoring8.021 Ratings7.01 Ratings
    Activity Monitoring8.01 Ratings4.01 Ratings
    Management Tasks
    Comparison of Management Tasks features of ConnectWise Automate and Syncro
    Feature
    ConnectWise Automate
    7.8
    22 Ratings
    Syncro
    9.0
    1 Ratings
    Patch Management10.021 Ratings9.01 Ratings
    Policy-based automation9.022 Ratings9.01 Ratings
    Remote Access
    Comparison of Remote Access features of ConnectWise Automate and Syncro
    Feature
    ConnectWise Automate
    8.0
    1 Ratings
    Syncro
    7.3
    1 Ratings
    Attended device access10.01 Ratings8.01 Ratings
    Unattended device access8.01 Ratings8.01 Ratings
    Mobile device access5.01 Ratings00 Ratings
    Virtual device access8.01 Ratings00 Ratings
    Multiple-display support9.01 Ratings00 Ratings
    Multiple concurrent sessions8.01 Ratings6.01 Ratings
    User Ratings
    ConnectWise AutomateSyncro
    Likelihood to Recommend
    10.0
    (59 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    10.0
    (4 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (5 ratings)
    9.0
    (1 ratings)
    Performance
    3.0
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    7.0
    (14 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    5.0
    (2 ratings)
    -
    (0 ratings)
    Configurability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.0
    (1 ratings)
    -
    (0 ratings)