ConnectWise PSA vs. Jira Service Management
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ConnectWise PSA | Score8.3 out of 10 | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month |
 Jira Service Management | Score7.9 out of 10 | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month |
| ConnectWise PSA | Jira Service Management | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
|
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| ConnectWise PSA | Jira Service Management | |||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
| |||||||||||||||||||||||||||||||
| Self Help Community |
| |||||||||||||||||||||||||||||||
| Multi-Channel Help |
| |||||||||||||||||||||||||||||||
| ITSM asset management |
| |||||||||||||||||||||||||||||||
| Change management |
| |||||||||||||||||||||||||||||||
| ConnectWise PSA | Jira Service Management | |
|---|---|---|
| Likelihood to Recommend | 8.1 | 7.3 |
| Likelihood to Renew | 7.6 | 10.0 |
| Usability | 8.3 | 8.0 |
| Availability | 8.0 | - |
| Performance | 1.0 | - |
| Support Rating | 4.5 | 9.1 |
| Online Training | 5.0 | - |
| Implementation Rating | 1.0 | - |
| Configurability | 1.0 | - |
| Ease of integration | 1.0 | - |
| Product Scalability | 1.0 | - |
| Vendor post-sale | 1.0 | - |
| Vendor pre-sale | 10.0 | - |