| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ConnectWise PSA | Score8.3 out of 10 | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month |
 Kayako | Score6.9 out of 10 | N/A | Kayako is a help desk and customer support platform that helps businesses automate workflows, improve agent productivity, and deliver personalized customer experiences across email, chat, and social media. | $79 per month |
| ConnectWise PSA | Kayako | |||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| ConnectWise PSA | Kayako | |
|---|---|---|
| Considered Both Products | Chose ConnectWise PSA ConnectWise is a full management application that integrates with our quoting and rmm tools, which is why we chose it. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| ConnectWise PSA | Kayako | ||||||||||||||||||||||
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| ConnectWise PSA | Kayako | |
|---|---|---|
| Likelihood to Recommend | 8.1 | 1.0 |
| Likelihood to Renew | 7.6 | 7.8 |
| Usability | 8.3 | 10.0 |
| Availability | 8.0 | 7.5 |
| Performance | 1.0 | - |
| Support Rating | 4.5 | 2.1 |
| Online Training | 5.0 | - |
| Implementation Rating | 1.0 | 9.0 |
| Configurability | 1.0 | - |
| Ease of integration | 1.0 | - |
| Product Scalability | 1.0 | - |
| Vendor post-sale | 1.0 | - |
| Vendor pre-sale | 10.0 | - |
