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ConnectWise PSA vs. LogMeIn Resolve

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ConnectWise PSA

    Score8.3 out of 10
    Small Businesses (1-50 employees)
    ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite.

    $35

    Per Tech Per Month

    LogMeIn Resolve

    Score8.1 out of 10
    N/ALogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.

    $29

    per month

    Pricing
    ConnectWise PSALogMeIn Resolve
    Editions & Modules
    Subscription
    $35.00
    Per Tech Per Month
    Remote Access
    $29
    per month
    Remote Support Plus
    $55
    per month
    Standard Endpoint Management
    $70
    per month
    Premium Endpoint Management
    $78
    per month
    Premium
    Contact Sales
    Offerings
    Pricing Offerings
    ConnectWise PSALogMeIn Resolve
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%
    More Pricing Information
    Community Pulse
    ConnectWise PSALogMeIn Resolve
    Considered Both Products
    ConnectWise
    No answer on this topic
    GoTo (formerly LogMeIn)
    Chose LogMeIn Resolve
    They are all very similar, but for us it came down to price. Gotoassist was very expensive and when we went to ScreenConnect, it was much cheaper. It was almost half price. For medium to large business, it probably makes sense as you can get bulk pricing, but for a smaller …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ConnectWise PSALogMeIn Resolve
    Incident and problem management
    Comparison of Incident and problem management features of ConnectWise PSA and LogMeIn Resolve
    Feature
    ConnectWise PSA
    8.4
    87 Ratings
    LogMeIn Resolve
    -
    Ratings
    Organize and prioritize service tickets9.187 Ratings00 Ratings
    Expert directory6.850 Ratings00 Ratings
    Subscription-based notifications7.860 Ratings00 Ratings
    ITSM collaboration and documentation7.567 Ratings00 Ratings
    Ticket creation and submission9.887 Ratings00 Ratings
    Ticket response9.586 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of ConnectWise PSA and LogMeIn Resolve
    Feature
    ConnectWise PSA
    7.8
    81 Ratings
    LogMeIn Resolve
    -
    Ratings
    External knowledge base8.267 Ratings00 Ratings
    Internal knowledge base7.476 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of ConnectWise PSA and LogMeIn Resolve
    Feature
    ConnectWise PSA
    9.0
    84 Ratings
    LogMeIn Resolve
    -
    Ratings
    Customer portal7.479 Ratings00 Ratings
    IVR10.021 Ratings00 Ratings
    Social integration10.028 Ratings00 Ratings
    Email support9.379 Ratings00 Ratings
    Help Desk CRM integration8.475 Ratings00 Ratings
    User Ratings
    ConnectWise PSALogMeIn Resolve
    Likelihood to Recommend
    8.1
    (118 ratings)
    7.4
    (110 ratings)
    Likelihood to Renew
    7.6
    (25 ratings)
    9.0
    (15 ratings)
    Usability
    8.3
    (30 ratings)
    7.6
    (90 ratings)
    Availability
    8.0
    (4 ratings)
    8.9
    (2 ratings)
    Performance
    1.0
    (7 ratings)
    9.0
    (1 ratings)
    Support Rating
    4.5
    (20 ratings)
    8.7
    (6 ratings)
    Online Training
    5.0
    (8 ratings)
    -
    (0 ratings)
    Implementation Rating
    1.0
    (5 ratings)
    9.1
    (4 ratings)
    Configurability
    1.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    1.0
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    1.0
    (7 ratings)
    -
    (0 ratings)
    Vendor post-sale
    1.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)