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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ConnectWise PSA

    Score8.3 out of 10
    Small Businesses (1-50 employees)
    ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite.

    $35

    Per Tech Per Month

    NinjaOne

    Score9 out of 10
    N/ANinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.N/A
    Pricing
    ConnectWise PSANinjaOne
    Editions & Modules
    Subscription
    $35.00
    Per Tech Per Month
    No answers on this topic
    Offerings
    Pricing Offerings
    ConnectWise PSANinjaOne
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.
    More Pricing Information
    Community Pulse
    ConnectWise PSANinjaOne
    Considered Both Products
    ConnectWise
    Chose ConnectWise PSA
    ConnectWise Manage is heads and shoulders above these other options. There's no contest in regards to customization, user management, time tracking, and overall business improvement.
    Incentivized
    NinjaOne
    Chose NinjaOne
    NinjaOne feels like a smaller company, and I mean that in a good way. Their support is quick and helpful and because of our size we are escalated directly to their level 2 support. Our account manager is eager to assist and get ideas/issues to the right people and put those …
    Incentivized
    Chose NinjaOne
    NinjaOne has a much better web interface than Automate, in terms of both usability and function. The endpoint search function in NinjaOne is very good with results, and each endpoint agent page has a great overview of the endpoints health, NinjaOne event history, etc. The …
    Incentivized
    Chose NinjaOne
    NinjaRMM was easier to work with, better on price, and had less complicated software. Install was simple and use is a breeze. All the other vendors cost more and didn't have everything I wanted all in one place. Also, I like to support local companies when possible or at …
    Incentivized
    Chose NinjaOne
    NinjaOne's user friendly interface was immediately appealing to a team that that needs to be able to pickup a tool and know how to run with it at first exposure. From the moment we started using it, we would often be able to navigate the platform with a common sense approach …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ConnectWise PSANinjaOne
    Incident and problem management
    Comparison of Incident and problem management features of ConnectWise PSA and NinjaOne
    Feature
    ConnectWise PSA
    8.4
    87 Ratings
    NinjaOne
    -
    Ratings
    Organize and prioritize service tickets9.187 Ratings00 Ratings
    Expert directory6.850 Ratings00 Ratings
    Subscription-based notifications7.860 Ratings00 Ratings
    ITSM collaboration and documentation7.567 Ratings00 Ratings
    Ticket creation and submission9.887 Ratings00 Ratings
    Ticket response9.586 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of ConnectWise PSA and NinjaOne
    Feature
    ConnectWise PSA
    7.8
    81 Ratings
    NinjaOne
    -
    Ratings
    External knowledge base8.267 Ratings00 Ratings
    Internal knowledge base7.476 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of ConnectWise PSA and NinjaOne
    Feature
    ConnectWise PSA
    9.0
    84 Ratings
    NinjaOne
    -
    Ratings
    Customer portal7.479 Ratings00 Ratings
    IVR10.021 Ratings00 Ratings
    Social integration10.028 Ratings00 Ratings
    Email support9.379 Ratings00 Ratings
    Help Desk CRM integration8.475 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of ConnectWise PSA and NinjaOne
    Feature
    ConnectWise PSA
    -
    Ratings
    NinjaOne
    8.9
    41 Ratings
    Remote monitoring00 Ratings8.838 Ratings
    Network device monitoring00 Ratings7.536 Ratings
    Activity Monitoring00 Ratings8.424 Ratings
    Management Tasks
    Comparison of Management Tasks features of ConnectWise PSA and NinjaOne
    Feature
    ConnectWise PSA
    -
    Ratings
    NinjaOne
    8.6
    40 Ratings
    Patch Management00 Ratings8.939 Ratings
    Policy-based automation00 Ratings8.840 Ratings
    User Ratings
    ConnectWise PSANinjaOne
    Likelihood to Recommend
    8.1
    (118 ratings)
    9.4
    (47 ratings)
    Likelihood to Renew
    7.6
    (25 ratings)
    9.9
    (2 ratings)
    Usability
    8.3
    (30 ratings)
    8.0
    (2 ratings)
    Availability
    8.0
    (4 ratings)
    -
    (0 ratings)
    Performance
    1.0
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    4.5
    (20 ratings)
    9.1
    (5 ratings)
    Online Training
    5.0
    (8 ratings)
    -
    (0 ratings)
    Implementation Rating
    1.0
    (5 ratings)
    -
    (0 ratings)
    Configurability
    1.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    1.0
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    1.0
    (7 ratings)
    -
    (0 ratings)
    Vendor post-sale
    1.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)