ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite.
$35
Per Tech Per Month
NinjaOne
Score9 out of 10
N/A
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.
N/A
Pricing
ConnectWise PSA
NinjaOne
Editions & Modules
Subscription
$35.00
Per Tech Per Month
No answers on this topic
Offerings
Pricing Offerings
ConnectWise PSA
NinjaOne
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.
Manager in Information Technology at Satyr Productions (Information Technology and Services, 11-50 employees)
Chose ConnectWise PSA
ConnectWise Manage is heads and shoulders above these other options. There's no contest in regards to customization, user management, time tracking, and overall business improvement.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
NinjaOne
Verified User
Chose NinjaOne
NinjaOne feels like a smaller company, and I mean that in a good way. Their support is quick and helpful and because of our size we are escalated directly to their level 2 support. Our account manager is eager to assist and get ideas/issues to the right people and put those …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Consultant in Information Technology at Integrated Solutions Group Queensland (Information Technology & Services, 11-50 employees)
Chose NinjaOne
NinjaOne has a much better web interface than Automate, in terms of both usability and function. The endpoint search function in NinjaOne is very good with results, and each endpoint agent page has a great overview of the endpoints health, NinjaOne event history, etc. The …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose NinjaOne
NinjaRMM was easier to work with, better on price, and had less complicated software. Install was simple and use is a breeze. All the other vendors cost more and didn't have everything I wanted all in one place. Also, I like to support local companies when possible or at …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose NinjaOne
NinjaOne's user friendly interface was immediately appealing to a team that that needs to be able to pickup a tool and know how to run with it at first exposure. From the moment we started using it, we would often be able to navigate the platform with a common sense approach …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Key User Insights
Would buy again
No answers on this topic
No answers on this topic
Delivers good value for the price
No answers on this topic
No answers on this topic
Happy with the feature set
No answers on this topic
No answers on this topic
Lived up to sales and marketing promises
No answers on this topic
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Implementation went as expected
No answers on this topic
No answers on this topic
Features
ConnectWise PSA
NinjaOne
Incident and problem management
Comparison of Incident and problem management features of ConnectWise PSA and NinjaOne
Feature
ConnectWise PSA
8.4
87 Ratings
NinjaOne
-
Ratings
Organize and prioritize service tickets
9.187 Ratings
00 Ratings
Expert directory
6.850 Ratings
00 Ratings
Subscription-based notifications
7.860 Ratings
00 Ratings
ITSM collaboration and documentation
7.567 Ratings
00 Ratings
Ticket creation and submission
9.887 Ratings
00 Ratings
Ticket response
9.586 Ratings
00 Ratings
Self Help Community
Comparison of Self Help Community features of ConnectWise PSA and NinjaOne
Feature
ConnectWise PSA
7.8
81 Ratings
NinjaOne
-
Ratings
External knowledge base
8.267 Ratings
00 Ratings
Internal knowledge base
7.476 Ratings
00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of ConnectWise PSA and NinjaOne
Feature
ConnectWise PSA
9.0
84 Ratings
NinjaOne
-
Ratings
Customer portal
7.479 Ratings
00 Ratings
IVR
10.021 Ratings
00 Ratings
Social integration
10.028 Ratings
00 Ratings
Email support
9.379 Ratings
00 Ratings
Help Desk CRM integration
8.475 Ratings
00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of ConnectWise PSA and NinjaOne
Feature
ConnectWise PSA
-
Ratings
NinjaOne
8.9
41 Ratings
Remote monitoring
00 Ratings
8.838 Ratings
Network device monitoring
00 Ratings
7.536 Ratings
Activity Monitoring
00 Ratings
8.424 Ratings
Management Tasks
Comparison of Management Tasks features of ConnectWise PSA and NinjaOne