ConnectWise PSA vs. Oracle Service
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ConnectWise PSA | Score8.3 out of 10 | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month |
 Oracle Service | Score5.1 out of 10 | N/A | Oracle Service is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A |
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| Editions & Modules |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Incident and problem management |
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| ConnectWise PSA | Oracle Service | |
|---|---|---|
| Likelihood to Recommend | 8.1 | 5.1 |
| Likelihood to Renew | 7.6 | 10.0 |
| Usability | 8.3 | 10.0 |
| Availability | 8.0 | 10.0 |
| Performance | 1.0 | 9.0 |
| Support Rating | 4.5 | 10.0 |
| In-Person Training | - | 9.0 |
| Online Training | 5.0 | - |
| Implementation Rating | 1.0 | 9.0 |
| Configurability | 1.0 | 9.0 |
| Ease of integration | 1.0 | 5.0 |
| Product Scalability | 1.0 | 10.0 |
| Vendor post-sale | 1.0 | - |
| Vendor pre-sale | 10.0 | - |