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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ConnectWise PSA

    Score8.3 out of 10
    Small Businesses (1-50 employees)
    ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite.

    $35

    Per Tech Per Month

    osTicket

    Score8 out of 10
    N/AosTicket is an open-source help desk / ticketing platform that can create inquiries online, through email, and through phone calls.

    $12

    per month

    Pricing
    ConnectWise PSAosTicket
    Editions & Modules
    Subscription
    $35.00
    Per Tech Per Month
    No answers on this topic
    Offerings
    Pricing Offerings
    ConnectWise PSAosTicket
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    ConnectWise PSAosTicket
    Considered Both Products
    ConnectWise
    Chose ConnectWise PSA
    We used ECI e-automate for our MSP side, however, it just didn't have the features we needed. ECI was a great fit for our copy print division, however, the MSP side needed features not in this program. I have used osTicket prior and it was briefly thought of for our MSP side, …
    Incentivized
    Enhancesoft LLC
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ConnectWise PSAosTicket
    Incident and problem management
    Comparison of Incident and problem management features of ConnectWise PSA and osTicket
    Feature
    ConnectWise PSA
    8.4
    87 Ratings
    osTicket
    7.6
    9 Ratings
    Organize and prioritize service tickets9.187 Ratings7.99 Ratings
    Expert directory6.850 Ratings9.04 Ratings
    Subscription-based notifications7.860 Ratings8.47 Ratings
    ITSM collaboration and documentation7.667 Ratings7.27 Ratings
    Ticket creation and submission9.887 Ratings6.89 Ratings
    Ticket response9.586 Ratings6.29 Ratings
    Self Help Community
    Comparison of Self Help Community features of ConnectWise PSA and osTicket
    Feature
    ConnectWise PSA
    7.8
    81 Ratings
    osTicket
    8.3
    7 Ratings
    External knowledge base8.267 Ratings9.05 Ratings
    Internal knowledge base7.576 Ratings7.57 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of ConnectWise PSA and osTicket
    Feature
    ConnectWise PSA
    9.0
    84 Ratings
    osTicket
    6.9
    8 Ratings
    Customer portal7.479 Ratings9.07 Ratings
    IVR10.021 Ratings7.01 Ratings
    Social integration10.028 Ratings4.01 Ratings
    Email support9.379 Ratings9.57 Ratings
    Help Desk CRM integration8.475 Ratings5.03 Ratings
    User Ratings
    ConnectWise PSAosTicket
    Likelihood to Recommend
    8.1
    (118 ratings)
    9.1
    (9 ratings)
    Likelihood to Renew
    7.6
    (25 ratings)
    10.0
    (1 ratings)
    Usability
    8.3
    (30 ratings)
    8.0
    (1 ratings)
    Availability
    8.0
    (4 ratings)
    -
    (0 ratings)
    Performance
    1.0
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    4.5
    (20 ratings)
    1.0
    (2 ratings)
    Online Training
    5.0
    (8 ratings)
    -
    (0 ratings)
    Implementation Rating
    1.0
    (5 ratings)
    10.0
    (1 ratings)
    Configurability
    1.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    1.0
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    1.0
    (7 ratings)
    -
    (0 ratings)
    Vendor post-sale
    1.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)