| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ConnectWise PSA | Score8.3 out of 10 | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month |
 Planview AdaptiveWork | Score7.4 out of 10 | N/A | Planview AdaptiveWork is a web-based collaborative work management software. Planview AdaptiveWork enables users to connect employees and partners and create documents, reports and specialized workflow automation. Planview AdaptiveWork is designed to work across multiple teams to enable cross-company task, project, and resource management. | N/A |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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| ConnectWise PSA | Planview AdaptiveWork | |
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| Considered Both Products | No answer on this topic | Chose Planview AdaptiveWork Planview AdaptiveWork was the right size, at the right price point that fit our customization and integration flexibility. It is intuitive to use but allowed us to add complexity as our needs grew Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Planview AdaptiveWork We moved from ConnectWise Manage to Planview AdaptiveWork. AdaptiveWork is so much more user friendly. Reporting is so much easier. Capacity planner is better. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| ConnectWise PSA | Planview AdaptiveWork | |
|---|---|---|
| Likelihood to Recommend | 8.1 | 7.4 |
| Likelihood to Renew | 7.6 | 7.5 |
| Usability | 8.3 | 7.3 |
| Availability | 8.0 | 8.2 |
| Performance | 1.0 | 9.1 |
| Support Rating | 4.5 | 9.1 |
| In-Person Training | - | 8.2 |
| Online Training | 5.0 | 5.4 |
| Implementation Rating | 1.0 | 8.2 |
| Configurability | 1.0 | 8.0 |
| Ease of integration | 1.0 | 8.2 |
| Product Scalability | 1.0 | - |
| Vendor post-sale | 1.0 | 9.1 |
| Vendor pre-sale | 10.0 | 9.1 |
