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ConnectWise PSA vs. Ruddr.io

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ConnectWise PSA

    Score8.3 out of 10
    Small Businesses (1-50 employees)
    ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite.

    $35

    Per Tech Per Month

    Ruddr.io

    N/AN/ARuddr is a professional services platform which helps professional services teams track time and expenses, manage projects and budgets, evaluate key metrics, allocate resources, and invoice clients.

    $10

    per month per user

    Pricing
    ConnectWise PSARuddr.io
    Editions & Modules
    Subscription
    $35.00
    Per Tech Per Month
    No answers on this topic
    Offerings
    Pricing Offerings
    ConnectWise PSARuddr.io
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    ConnectWise PSARuddr.io
    Incident and problem management
    Comparison of Incident and problem management features of ConnectWise PSA and Ruddr.io
    Feature
    ConnectWise PSA
    8.4
    87 Ratings
    Ruddr.io
    -
    Ratings
    Organize and prioritize service tickets9.187 Ratings00 Ratings
    Expert directory6.850 Ratings00 Ratings
    Subscription-based notifications7.860 Ratings00 Ratings
    ITSM collaboration and documentation7.667 Ratings00 Ratings
    Ticket creation and submission9.887 Ratings00 Ratings
    Ticket response9.586 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of ConnectWise PSA and Ruddr.io
    Feature
    ConnectWise PSA
    7.8
    81 Ratings
    Ruddr.io
    -
    Ratings
    External knowledge base8.267 Ratings00 Ratings
    Internal knowledge base7.576 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of ConnectWise PSA and Ruddr.io
    Feature
    ConnectWise PSA
    9.0
    84 Ratings
    Ruddr.io
    -
    Ratings
    Customer portal7.479 Ratings00 Ratings
    IVR10.021 Ratings00 Ratings
    Social integration10.028 Ratings00 Ratings
    Email support9.379 Ratings00 Ratings
    Help Desk CRM integration8.475 Ratings00 Ratings
    User Ratings
    ConnectWise PSARuddr.io
    Likelihood to Recommend
    8.1
    (118 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    7.6
    (25 ratings)
    -
    (0 ratings)
    Usability
    8.3
    (30 ratings)
    -
    (0 ratings)
    Availability
    8.0
    (4 ratings)
    -
    (0 ratings)
    Performance
    1.0
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    4.5
    (20 ratings)
    -
    (0 ratings)
    Online Training
    5.0
    (8 ratings)
    -
    (0 ratings)
    Implementation Rating
    1.0
    (5 ratings)
    -
    (0 ratings)
    Configurability
    1.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    1.0
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    1.0
    (7 ratings)
    -
    (0 ratings)
    Vendor post-sale
    1.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)