| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ConnectWise PSA | Score8.3 out of 10 | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month |
 Salesforce Service Cloud | Score8.4 out of 10 | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| ConnectWise PSA | Salesforce Service Cloud | |
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| Considered Both Products | No answer on this topic | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| ConnectWise PSA | Salesforce Service Cloud | |
|---|---|---|
| Likelihood to Recommend | 8.1 | 8.3 |
| Likelihood to Renew | 7.6 | 6.1 |
| Usability | 8.3 | 8.0 |
| Availability | 8.0 | 9.5 |
| Performance | 1.0 | 8.6 |
| Support Rating | 4.5 | 7.0 |
| In-Person Training | - | 10.0 |
| Online Training | 5.0 | 9.0 |
| Implementation Rating | 1.0 | 7.0 |
| Configurability | 1.0 | - |
| Ease of integration | 1.0 | 5.0 |
| Product Scalability | 1.0 | - |
| Vendor post-sale | 1.0 | 8.0 |
| Vendor pre-sale | 10.0 | 8.0 |