ConnectWise PSA vs. Sprinklr Service
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ConnectWise PSA | Score8.3 out of 10 | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month |
 Sprinklr Service | Score8.5 out of 10 | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.… | $249 per month per seat |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| ConnectWise PSA | Sprinklr Service | |
|---|---|---|
| Likelihood to Recommend | 8.1 | 9.0 |
| Likelihood to Renew | 7.6 | 7.5 |
| Usability | 8.3 | 9.0 |
| Availability | 8.0 | 9.9 |
| Performance | 1.0 | 9.9 |
| Support Rating | 4.5 | 9.1 |
| In-Person Training | - | 10.0 |
| Online Training | 5.0 | - |
| Implementation Rating | 1.0 | 9.0 |
| Configurability | 1.0 | - |
| Ease of integration | 1.0 | - |
| Product Scalability | 1.0 | - |
| Vendor post-sale | 1.0 | - |
| Vendor pre-sale | 10.0 | - |