| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ConnectWise PSA | Score8.3 out of 10 | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month |
 SysAid | Score9.1 out of 10 | Mid-Size Companies (51-1,000 employees) | SysAid is an ITSM platform that enhances service delivery with AI Agents, chatbots, workflow automation, and asset management. AI Copilot categorizes tickets, provides case summaries, and offers sentiment analysis. The AI chatbot, available via chat, email, and Teams, speeds support. | N/A |
| ConnectWise PSA | SysAid | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
| Additional Details | — | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | ||||||||||||||
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| ConnectWise PSA | SysAid | |
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| Considered Both Products | No answer on this topic | Chose SysAid SysAid is a nice in-between the products I listed. It has as we need without too much and it is HIPAA compliant; which matters to us. Connectwise is a nice suite of products but would be too much for this company; although we have adopted ConnectWise Control in-house and that … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose SysAid SysAid is super nice. I cannot say enough how great the auto-assign ticket feature is. That alone is a game-changer. Our query to assign tickets is very complex because we use SysAid to manage tickets for our standard helpdesk tickets (divided by site location), student … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| Incident and problem management |
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| ITSM asset management |
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| ConnectWise PSA | SysAid | |
|---|---|---|
| Likelihood to Recommend | 8.1 | 9.3 |
| Likelihood to Renew | 7.6 | 8.9 |
| Usability | 8.3 | 8.0 |
| Availability | 8.0 | 9.1 |
| Performance | 1.0 | 9.1 |
| Support Rating | 4.5 | 7.5 |
| In-Person Training | - | 9.1 |
| Online Training | 5.0 | 9.1 |
| Implementation Rating | 1.0 | 8.5 |
| Configurability | 1.0 | 9.1 |
| Contract Terms and Pricing Model | - | 9.1 |
| Ease of integration | 1.0 | 9.1 |
| Product Scalability | 1.0 | 9.1 |
| Professional Services | - | 9.1 |
| Vendor post-sale | 1.0 | 9.1 |
| Vendor pre-sale | 10.0 | 9.1 |
