| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ConnectWise PSA | Score8.3 out of 10 | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month |
 Vorex | Score6 out of 10 | N/A | Vorex, acquired by Kesaya in February 2016, is professional services automation and ITSM software, used to create, manage and resolve IT service requests and tickets. | $15 per month |
| ConnectWise PSA | Vorex | |||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| ConnectWise PSA | Vorex | |
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| Considered Both Products | Chose ConnectWise PSA ConnectWise is by far the better of these two.
Everything is so much easier to navigate and there are just so many different options available that the others don't have. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| ConnectWise PSA | Vorex | ||||||||||||||||||||||
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| Incident and problem management |
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| ConnectWise PSA | Vorex | |
|---|---|---|
| Likelihood to Recommend | 8.1 | - |
| Likelihood to Renew | 7.6 | - |
| Usability | 8.3 | - |
| Availability | 8.0 | - |
| Performance | 1.0 | - |
| Support Rating | 4.5 | - |
| Online Training | 5.0 | - |
| Implementation Rating | 1.0 | - |
| Configurability | 1.0 | - |
| Ease of integration | 1.0 | - |
| Product Scalability | 1.0 | - |
| Vendor post-sale | 1.0 | - |
| Vendor pre-sale | 10.0 | - |
