| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ConnectWise PSA | Score8.3 out of 10 | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month |
 Zendesk Suite | Score8.8 out of 10 | N/A | Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low. | $69 per month per agent |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | 20% discount available with annual pricing. | ||||||||||||||
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| ConnectWise PSA | Zendesk Suite | |
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| Considered Both Products | Chose ConnectWise PSA ConnectWise Manage is heads and shoulders above these other options. There's no contest in regards to customization, user management, time tracking, and overall business improvement. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info | |
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| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| ConnectWise PSA | Zendesk Suite | |
|---|---|---|
| Likelihood to Recommend | 8.1 | 9.0 |
| Likelihood to Renew | 7.6 | 10.0 |
| Usability | 8.3 | 8.9 |
| Availability | 8.0 | 8.6 |
| Performance | 1.0 | 8.0 |
| Support Rating | 4.5 | 5.5 |
| In-Person Training | - | 10.0 |
| Online Training | 5.0 | 7.9 |
| Implementation Rating | 1.0 | 9.0 |
| Configurability | 1.0 | 9.3 |
| Ease of integration | 1.0 | - |
| Product Scalability | 1.0 | - |
| Vendor post-sale | 1.0 | - |
| Vendor pre-sale | 10.0 | - |
