ConSol CM/Helpdesk vs. Jira Service Management
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ConSol CM/Helpdesk | N/A | Mid-Size Companies (51-1,000 employees) | Workflow-based IT help desk and support software with self-service portal The software solution ConSol CM/Helpdesk offers users important functionalities for IT support and helpdesk for customers and employees. Incidents and inquiries can be processed and solved. The causes of malfunctions can be analyzed in a targeted manner. Incoming inquries via e-mail, web form or self-service portal are automatically recorded and case-dependant - by workflow logic - forwarded to the… | $23.50 Full version inkl. 5 concurrent user |
 Jira Service Management | Score7.9 out of 10 | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month |
| ConSol CM/Helpdesk | Jira Service Management | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
|
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| ConSol CM/Helpdesk | Jira Service Management | |||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
| |||||||||||||||||||||||||
| ITSM asset management |
| |||||||||||||||||||||||||
| Change management |
| |||||||||||||||||||||||||
| ConSol CM/Helpdesk | Jira Service Management | |
|---|---|---|
| Likelihood to Recommend | - | 7.3 |
| Likelihood to Renew | - | 10.0 |
| Usability | - | 8.0 |
| Support Rating | - | 9.1 |