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ConSol CM/Helpdesk vs. JitBit Help Desk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ConSol CM/Helpdesk

    N/A
    Mid-Size Companies (51-1,000 employees)
    Workflow-based IT help desk and support software with self-service portal The software solution ConSol CM/Helpdesk offers users important functionalities for IT support and helpdesk for customers and employees. Incidents and inquiries can be processed and solved. The causes of malfunctions can be analyzed in a targeted manner. Incoming inquries via e-mail, web form or self-service portal are automatically recorded and case-dependant - by workflow logic - forwarded to the…

    $23.50

    Full version inkl. 5 concurrent user

    JitBit Help Desk

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

    $2,199

    one-time fee

    Pricing
    ConSol CM/HelpdeskJitBit Help Desk
    Editions & Modules
    ConSol CM Professional Edition
    $23.50
    Full version inkl. 5 concurrent user
    ConSol CM Cloud Starter
    $82
    per concurrent user
    ConSol CM Cloud Pro
    $117
    per concurrent user
    Small
    $2,199
    one-time fee
    Company
    $3,799
    one-time fee
    Enterprise
    $6,499
    one-time fee
    Offerings
    Pricing Offerings
    ConSol CM/HelpdeskJitBit Help Desk
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Features
    ConSol CM/HelpdeskJitBit Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of ConSol CM/Helpdesk and JitBit Help Desk
    Feature
    ConSol CM/Helpdesk
    -
    Ratings
    JitBit Help Desk
    9.6
    4 Ratings
    Organize and prioritize service tickets00 Ratings10.03 Ratings
    Subscription-based notifications00 Ratings10.02 Ratings
    ITSM collaboration and documentation00 Ratings10.01 Ratings
    Ticket creation and submission00 Ratings9.04 Ratings
    Ticket response00 Ratings9.04 Ratings
    Self Help Community
    Comparison of Self Help Community features of ConSol CM/Helpdesk and JitBit Help Desk
    Feature
    ConSol CM/Helpdesk
    -
    Ratings
    JitBit Help Desk
    8.0
    4 Ratings
    External knowledge base00 Ratings8.02 Ratings
    Internal knowledge base00 Ratings8.04 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of ConSol CM/Helpdesk and JitBit Help Desk
    Feature
    ConSol CM/Helpdesk
    -
    Ratings
    JitBit Help Desk
    8.0
    3 Ratings
    Customer portal00 Ratings8.03 Ratings
    Email support00 Ratings9.03 Ratings
    Help Desk CRM integration00 Ratings7.02 Ratings
    User Ratings
    ConSol CM/HelpdeskJitBit Help Desk
    Likelihood to Recommend
    -
    (0 ratings)
    8.0
    (4 ratings)