| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Contentsquare | Score7 out of 10 | N/A | Contentsquare is a digital experience analytics cloud designed to help companies understand hidden customer behaviors, and use those insights to drive more successful experiences. It includes functionality from the former Clicktale heatmap, session recording, and A/B testing tool and now boasts a suite of customer journey analytic capabilities. | N/A |
 Glassbox | Score8.1 out of 10 | Enterprise companies (1,001+ employees) | Glassbox helps organizations make their customer’s digital experience intuitive and safe. It does this by capturing activity on mobile apps and websites and visualizing a holistic journey map. Using embedded AI Glassbox points to where CX is being compromised, the reasons behind it, and their potential value and empowers users to take action in real-time. | N/A |
| Contentsquare | Glassbox | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Contentsquare | Glassbox | |
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| Considered Both Products | No answer on this topic | Chose Glassbox There is less data about the session in Contentsquare so even when we saw users were leaving we could not tell why Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Glassbox We chose Glassbox instead of Contentsquare primarily because of Glassbox's built-in VoC solution, which is linked directly to session data. This feature really helps contextualize customer sentiment data and makes the feedback even more insightful. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Glassbox After considering both Contentsquare and Glassbox, we chose to go with Glassbox because it provided an environment that was more suited to our security constraints. (We require a Single Tenant solution, which only Glassbox was able to provide). Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Glassbox It is easy to set up and configure based on use cases and KPIs. The system is very intuitive and allows customization. Also, lots of insights from the very beginning Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Contentsquare | Glassbox | ||||||||||||||||||||||||||||
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| Mobile Capabilities |
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| Results and Analysis |
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| Contentsquare | Glassbox | |
|---|---|---|
| Likelihood to Recommend | 7.0 | 9.9 |
| Likelihood to Renew | 7.5 | 9.1 |
| Usability | 7.0 | 8.7 |
