Contify vs. MutualMind (discontinued)

In terms of features, Contify is the best. It is used to
locate competitors across a variety of web properties and social media
platforms. It uses AI to track information on customers, competitors, and other
industry segments. Another benefit I've found is their analyst team's
willingness and ability to develop specific taxonomies for my industry. It
enables us to collect and share data across the company. I believe that
automatic tagging is still a viable option for learning and can be made even
more effective.

Incentivized

• Tracking of competitors updates.
• Great support team.
• Complete customization.

Incentivized

• MutualMind gives us a view into the reach of social content we produce on behalf of our advertisers and the engagement that content generates with shoppers.

• Contify is the competitive intelligence system that we trust because it is a fully customizable platform that meets the requirements of my company, it is a solution that provides a quality service with numerous resources and a unique user experience, in addition to offering a robust interface and simple use its characteristics take all the credit.

Incentivized

• MutualMind gauges sentiment around social conversations but does so with the standard margin of error found in most social analytics products. The nature of human conversation makes it difficult for a machine to categorize sentiment with 100% accuracy. MutualMind gets sentiment right between 50% to 70% which is within acceptable industry averages for this type of product. With additional tuning (which MutualMind provides) the accuracy levels will increase.

Reliability and flexibility (MutualMind's willingness to jointly produce new functionality)

As a company that's only 3 years old, MutualMind's toolset is quite usable but it could use some tweaks in the user interface, which they are constantly working on.

During a recent upgrade period, MutualMind had a small window of unavailability. I am confident they have addressed the root cause and do not foresee any future issues.

The product's performance has improved greatly in the last year and we anticipate seeing additional improvements in coming months based no planned infrastructure changes.

MutualMind has always been quick to address any issues or questions we have.

Not really...MutualMind was very professional and helped with all stages of our setup and implementation.

Contify has provided my organization with powerful features increasing market intelligence by offering email alerts, user management, taxonomy generator, and custom feeds that help us make informed decisions. It increases the capacity for in-depth investigation starting from intelligence, it is a wonderful tool that offers success because it is Unequivocal, simple and deliberate.

Incentivized

As mentioned before, Radian6 and Sysomos Heartbeat.

• Has allowed me to increase the efficiency of my research team
• Spend much less time in collating information
• No mobile app delays the process

Incentivized

• By showing increases in engagement and share of voice (defined as the amount of content generated for our advertisers versus the amount of content generated for their competitors over time) we are able to correlate content to incremental sales data provided by our advertisers.