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Contivio.com vs. Zoom Contact Center

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Contivio.com

    Score10 out of 10
    N/AContivio.com is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.N/A

    Zoom Contact Center

    Score8.2 out of 10
    N/AZoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.

    $69

    per month per user

    Pricing
    Contivio.comZoom Contact Center
    Editions & Modules
    No answers on this topic
    Essentials
    $69
    per month per user
    Premium
    $99
    per month per user
    Elite
    $149
    per month per user
    Offerings
    Pricing Offerings
    Contivio.comZoom Contact Center
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    Contivio.comZoom Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Contivio.com and Zoom Contact Center
    Feature
    Contivio.com
    8.0
    2 Ratings
    Zoom Contact Center
    7.5
    11 Ratings
    Validate callers8.01 Ratings7.18 Ratings
    Call forwarding8.02 Ratings7.07 Ratings
    Click-to-call (CTC)8.02 Ratings7.96 Ratings
    Warm transfer9.01 Ratings8.411 Ratings
    Call tracking7.02 Ratings7.311 Ratings
    Multichannel integration8.01 Ratings8.210 Ratings
    CRM software integration8.01 Ratings6.86 Ratings
    Agent dashboard00 Ratings7.711 Ratings
    Outbound response00 Ratings7.88 Ratings
    Predictive dialing00 Ratings7.46 Ratings
    Interactive voice response00 Ratings8.39 Ratings
    REST APIs00 Ratings6.97 Ratings
    Call scripts00 Ratings7.28 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Contivio.com and Zoom Contact Center
    Feature
    Contivio.com
    7.0
    1 Ratings
    Zoom Contact Center
    7.8
    10 Ratings
    Recording7.01 Ratings8.69 Ratings
    Quality management7.01 Ratings8.09 Ratings
    Call analytics7.01 Ratings7.510 Ratings
    Customer interaction analytics7.01 Ratings7.07 Ratings
    Inbound call routing00 Ratings8.510 Ratings
    Omnichannel inbound routing00 Ratings7.98 Ratings
    Historical reporting00 Ratings7.310 Ratings
    Live reporting00 Ratings7.310 Ratings
    Customer surveys00 Ratings8.26 Ratings
    User Ratings
    Contivio.comZoom Contact Center
    Likelihood to Recommend
    8.0
    (2 ratings)
    8.0
    (19 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    -
    (0 ratings)