Convirza vs. Novocall

I have only used Convirza for the purpose of our advertising clients to be able to track their call volume, listen to the calls, or even call back callers that did not leave a message. I believe it would be a good tool for any business that wishes to do that. Even though the service is free to our clients, some choose not to use it if they have the type of brick-and-mortar business where customers who receive their mailer at home are more likely to walk in than they are to call.

Incentivized

• Dynamic number insertion--easy to implement.
• Online dashboard--easy to understand and manage.
• Call recording--easy to scan to see if calls are legitimate leads.

• Interface can be clunky.
• Doesn't always easily work on Safari.

Incentivized

Convirza blows away what we had with Setrics. Setrics allowed us to create unique phone numbers, but it did not have anything like Convirza's conversation analytics feature. The ease with which we set-up new campaigns and numbers is so fast and simple that it only takes a minute or less. Having the recording of the calls is also head and shoulders above what we had before in just a number assignment system.

Incentivized

• Reduce costs, allowing us to determine efficacy of campaigns
• Increased efficiency meaning we're able to focus efforts on responsive campaigns