Cookiebot by Usercentrics vs. OneTrust Privacy Automation

Cookiebot by Usercentrics is well suited for cookie consent management. It provides full compliance with The General Data Protection Regulation (GDPR) as we are an EU-based company so most of our clients. Whatsmore this tool also ensures compliance with The California Consumer Privacy Act (CCPA).

Incentivized

OneTrust offers the monitoring, the assessment, and the verification process of data, a formal way of ensuring the results outlined are correct, understandable, and confined. Besides, the policy and the website scanners from OneTrust are incredible, virtual, and concrete. Besides, OneTrust outlines the risk management options, with the customer mapping and taking the required assessments. Lastly, websites and cookies are efficiently scanned and made efficient for concrete business management.

Incentivized

• Automatically tracks existing and new cookies and sends a monthly report to IT to be reviewed.
• Tracks all opt-in and opt-out information which can be downloaded and reviewed if necessary.
• Integrates with many different website platforms and is easy to install.
• You can customize the message in a variety of ways.

Incentivized

• Help us process DSR or Data subject Request efficiently
• Goes particularly well with our most useful device which is Iterable.
• User friendly interface

Incentivized

• The back-end user interface is a bit clunky. It can be annoying to navigate around at times (until you get used to it)
• Front-end branding and visual control are extremely limited. You're stuck with very few options for how the Cookiebot popup presents on your website. For now, it's acceptable, but Cookiebot will absolutely need to update this at some point in order to stay relevant.
• I've had issues with the in-app credit card payment system where it wouldn't proceed to the checkout. We resolved this by trying to do the payment in a different currency which did seem to help.
• The cookie scan has some fields that are cryptic which appear from time to time. It would be nicer if the labels were more user-friendly as visitors to our cookie declaration are not apt to look up the definitions on Cookiebot's website.

Incentivized

• I had a hard time trying to figure how to save the cookie settings correctly.
• Integrate OneTrust with other systems is not automatic.

Incentivized

We have used a shared hosted tenant managed by OneTrust for over three years with only one instance of a lengthy (4+ hours) unexpected outage which happened years ago.

Incentivized

We selected a European hosting location based on our initial use case, however, our usage of the OneTrust platform has expanded globally to where the majority of users sit in the Americas or Asia-Pacific regions. There is a noticeable lag when navigating the platform for users located far away from the hosting location.

As a user, you can mitigate any sluggish response time by the aggressive use of multiple browser tabs. I commonly have one tab open on an Inventory detail screen, another tab on an Assessment window, and maybe another tab on a customized inventory list screen. If one tab is slow I hop to another tab and work on that tab while the first tab responds.

Incentivized

Both our customer rights access and cookie consent advisors were responsive and helpful in getting us trained on using the platform and the various assets implemented on our website. We had multiple training sessions that were more than enough in getting all of the users on our team familiar with what we needed to do.

Incentivized

An implementation specialist worked with us remotely during our initial deployment. Due to the diverse geographic locations of my organization's participants, the implementation and training had to be done remotely (this was before COVID-driven remote work).

The implementation specialist was knowledgeable and helpful but to really get full benefit from the platform I encourage organizations to dedicate a specialist within your company to really study and learn the platform.

Incentivized

I briefly compared Cookiebot to two other vendors (I no longer recall the names). I quickly realized from their websites that the other vendors were cost-prohibitive (and also offered a much broader set of functionality). In our case, we simply wanted a way to manage our cookie consent at a low cost, and so Cookiebot was the ideal choice.

Incentivized

OneTrust is designed to focus on privacy management, the other tools are tailored for privacy but not primarily focused on privacy management.

Incentivized

The platform has exceptional capabilities to customize the user interface, reports, and recorded information. In most cases, the customization can be compartmentalized so that if the customization performed for Department A is determined to not impact Department B, the customization can be hidden from Department B.

We have four different departments using the IT Risk Management module. Three departments share their work in what we call the 'shared data risk management zone'. Another department is using IT Risk Management for a bespoke portfolio risk management task, and the customization for this department is largely hidden from the other departments.

Incentivized

• Cookiebot has allowed us to comply entirely with GDPR with a nice, zero code solution, allowing us to do business in Europe literally overnight.

Incentivized

• We are able to quantify the number of business and technical processes assisted by the governance specialists
• The governance specialists that use the platform are more effective and efficient.

Incentivized