Cybot, headquartered in Denmark, offers Cookiebot, a data privacy management supporting GDPR compliance for websites, free for a single domain and available on a paid plan for more complex websites or multiple domains.
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OneTrust Privacy Automation
Score 8.3 out of 10
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The OneTrust Privacy Automation solution is used to simplify compliance, improve operational efficiency, and enable risk-informed decisions.
Cookiebot by Usercentrics is well suited for cookie consent management. It provides full compliance with The General Data Protection Regulation (GDPR) as we are an EU-based company so most of our clients. Whatsmore this tool also ensures compliance with The California Consumer Privacy Act (CCPA).
OneTrust offers the monitoring, the assessment, and the verification process of data, a formal way of ensuring the results outlined are correct, understandable, and confined. Besides, the policy and the website scanners from OneTrust are incredible, virtual, and concrete. Besides, OneTrust outlines the risk management options, with the customer mapping and taking the required assessments. Lastly, websites and cookies are efficiently scanned and made efficient for concrete business management.
The back-end user interface is a bit clunky. It can be annoying to navigate around at times (until you get used to it)
Front-end branding and visual control are extremely limited. You're stuck with very few options for how the Cookiebot popup presents on your website. For now, it's acceptable, but Cookiebot will absolutely need to update this at some point in order to stay relevant.
I've had issues with the in-app credit card payment system where it wouldn't proceed to the checkout. We resolved this by trying to do the payment in a different currency which did seem to help.
The cookie scan has some fields that are cryptic which appear from time to time. It would be nicer if the labels were more user-friendly as visitors to our cookie declaration are not apt to look up the definitions on Cookiebot's website.
We have used a shared hosted tenant managed by OneTrust for over three years with only one instance of a lengthy (4+ hours) unexpected outage which happened years ago.
We selected a European hosting location based on our initial use case, however, our usage of the OneTrust platform has expanded globally to where the majority of users sit in the Americas or Asia-Pacific regions. There is a noticeable lag when navigating the platform for users located far away from the hosting location.
As a user, you can mitigate any sluggish response time by the aggressive use of multiple browser tabs. I commonly have one tab open on an Inventory detail screen, another tab on an Assessment window, and maybe another tab on a customized inventory list screen. If one tab is slow I hop to another tab and work on that tab while the first tab responds.
Both our customer rights access and cookie consent advisors were responsive and helpful in getting us trained on using the platform and the various assets implemented on our website. We had multiple training sessions that were more than enough in getting all of the users on our team familiar with what we needed to do.
An implementation specialist worked with us remotely during our initial deployment. Due to the diverse geographic locations of my organization's participants, the implementation and training had to be done remotely (this was before COVID-driven remote work).
The implementation specialist was knowledgeable and helpful but to really get full benefit from the platform I encourage organizations to dedicate a specialist within your company to really study and learn the platform.
I briefly compared Cookiebot to two other vendors (I no longer recall the names). I quickly realized from their websites that the other vendors were cost-prohibitive (and also offered a much broader set of functionality). In our case, we simply wanted a way to manage our cookie consent at a low cost, and so Cookiebot was the ideal choice.
The platform has exceptional capabilities to customize the user interface, reports, and recorded information. In most cases, the customization can be compartmentalized so that if the customization performed for Department A is determined to not impact Department B, the customization can be hidden from Department B.
We have four different departments using the IT Risk Management module. Three departments share their work in what we call the 'shared data risk management zone'. Another department is using IT Risk Management for a bespoke portfolio risk management task, and the customization for this department is largely hidden from the other departments.
