CoreIntegrator Workflow vs. Epicor ECM

I have found CoreIntegrator to work well for our needs as an Accounts Payable workflow solution. The system was implemented with very little internal technical assistance. It can be administered by a business user without a great deal of technical knowledge because the CI support staff is knowledgeable and helpful.

It is well suited for billing service storage and retrieval. It ends the need to pay extra for a storage space. It also makes for easy cleanup of files on a yearly basis.

Incentivized

• Getting information into the system is easy.
• The user interfaces are very intuitive.

• Templates - By being able to create templates for each document type, it made organizing files much easier. It also made the titles similar in format, which also allows for better organization.
• We were able to scan documents directly into docStar, which helped us eliminate extra steps. For example, if we were missing a page from a document, and we received it at a later time, we could scan just that page into docStar as opposed to scanning the entire document again.
• The functionalities are straight forward, so it is not hard to use the docStar system.

Incentivized

• Ability to clean up deleted requests
• Simplify so users can create forms and workflows

• The procedure to save documents is cumbersome -- too many steps.
• The naming process is not intuitive.
• Emailing large documents from DocStar can be impossible -- if a document is large, we sometimes are unable to email it from DocStar.
• Customer support has not been good. Training is confusing, and even after training sessions, we do not fully comprehend how to use the software.

Incentivized

The support staff at CorIntegrator has always been easy to work with and very effective at solving our issues. The response time for correcting problems has been very good. My experience has been that I work with the same support staff most of the time and that has allowed a good relationship to be built.

Our support for DocStar has been phenomenal! They are always prompt, courteous, and effective. We have never had a bad experience with the support staff and they are always available when we need their help.

Incentivized

We didn't review another product because CoreIntegrator so perfectly met our needs.

Incentivized

Briefly evaluated Veeam before settling on new DMS that had these features. That product looked outstanding, but couldn't justify the duplication of costs for similar results. Did not get a lot of chance to use it, but the mobile availability to access the console looked great and easy to use.

Incentivized

• Saves paper, postage and fax costs
• Easy to manage process with reports

• We have saved almost 10,000 dollars a year just in toner cost. We had to implement some up front cost for tablets and other computer aspects but the initial cost of this was about 3,000 to 4,000 dollars. docStar has saved us an instrumental amount of money and will so in the future as well.

Incentivized