Cornerstone OnDemand is a cloud-based application for talent management. Cornerstone offers suites for recruiting, training, performance monitoring and planning, learning, and HR data management. It is scaled for enterprises.
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UKG Pro
Score 7.5 out of 10
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UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
It's been years since I've worked with another product. I don't really have a great answer for how it stacks up anymore, and Cornerstone OnDemand has acquired some of the bigger players in the same LMS sphere in Saba and SumTotal. However, they have positioned themselves as …
We have been with Cornerstone OnDemand for about 7 years now. I do not recall the other products we evaluated at the time, but more recently there was some interest in using Workday as an LMS since that is our HR platform. Their learning platform, however, simply couldn't …
I have previously used SumTotal and Moodle and find Cornerstone OnDemand to be much more deep in terms of the amount of features available and custom configurations possible. From an admin perspective, Cornerstone OnDemand also has a much richer admin community and educational …
Mainly the annual costs of the suite: we are present in 7 countries and develp an implementation of SAP SSFF costs triple than Cornerstone OnDemand. Talentia was "in price" similar than Cornerstone OnDemand, but is more oriented to Europe customers than American or Latam. The …
The user experience is a lot better than using SumTotal as an admin CSOD makes working easy. Without having workarounds. Reporting is a lot better than both platforms. Reporting in CSOD is complex however easy to manage and create when you understand the data points collected.
My background is that I have been a teacher for more than thirty years. I have worked with a few different Learning Management Systems and when it came time for my company to implement its own LMS I evaluated more than twenty other Learning Management Systems. I went through …
Cornerstone OnDemand is a system that can fit a lot of different needs. It is a complex system that is maybe not too contemporary looking at the moment but it looks good enough. But the most important is that it's safe and it is compliant. And that is it's point of difference. …
Since the platform can be accessed not only through the website but also through users' cell phones, Cornerstone's virtual training tool offers great accessibility for employees receiving training.
It works with Android and iOS devices and collaborates with other apps to ensure …
In comparison to other platforms, Cornerstone checks all the boxes. They are always looking for ways to improve the platform with the suggestions from their users. It always evolving which is great because the platform is always staying current with trends as well as the …
Cornerstone OnDemand provides an overall fit for our organization's training needs. Our HR Directors are able to provide and monitor activities and stay abreast of annual mandatory trainings.
Cornerstone is a more holistic system, we have all necessary modules in one place, don't need to switch between different systems. On the other hand, the admin panel in CSOD, especially in the learning module, is out of date, and preparing learning activities is very …
We have used Cornerstone [onDemand] for the past six years. We have not used or reviewed any other learning management systems during my tenure at Jack Henry.
All of the products are essentially the same. The difference between each company and product [is] minimal at best. Some offer additional tools such as integration, reporting, customization, and the like. Others are standard out of the box. Overall each product delivers what …
Cornerstone OnDemand was ranking quite high up in the Gartner's Learning quadrant and the Forrester Report and was also highly recommended in Bersin's findings. Cornerstone's team of consultants is fun to work with and they love and enjoy their work. Their treatment of their …
The Sales Pitch for Cornerstone while being great, left us a bit disappointed when the tool got implemented. Although it is a game-changer and radically improved the learning experience the after-sales service has left us a bit disappointed. Since the overall package makes up …
Workday has more features like better payroll integration and talent managment and training but seems to be less user friendly than UKG Pro. UKG Pro also appears less bloated and a more refined user interface but with less robust features in certain areas. Workday seems to …
I've used Gusto for timekeeping and payroll and HR. I do think the Gusto interface is nicer to look at and more motivating to visit. It has less functions, but I don't use all of UKG Pro's functions anyway, so I like the clean simplicity of Gusto. However, I like that you can …
I think ADP is a lot easier to use and function within. While the GL maping is seperate done at employee level which is more time consuming. In my experience, the customer support seems better than UKG Pro. So far ADP points you to community support and training videos but …
I have used each of the other products at different workplaces. UKG Pro is a sweet spot of having the top features from each without most of the downsides of each.
Customer Service alone has been a tremendous change coming from ADP to UKG. In the beginning the system wasnt quite as upgraded on the technical side but it has since them implemented some great changes that have been a great success for us.
We initially selected Ultimate Software with plans to use all of the integrated modules. Also, being able to process U.S. and Canadian payroll was a must. We liked the tool's flexibility. Now that we've used UKG for 5 years, I'm not sure we would have made the same choice, as …
UKG is far more powerful, with a fully integrated suite of advanced modules. Integrating AI is a priority, and this is in line with the currently evolving way of doing business.
We used ADP WFN prior to switching to UKG. We interviewed three different payroll companies to see what our options were. UKG stood out and aligned with our company values. The sales team was very helpful and asked questions about what we were currently doing and how they could …
UKG Pro and Paycom are very similar in the base function they are used for, timecards and scheduling. While I have never worked on the administrative side of Paycom, I do feel that the employee/customer facing part of the software was a bit better than UKG. It was easier to …
I was hired right at the time we transition from ADP to Ultipro (UKG). It looked like only payroll was handled, but benefits enrollment was done manually. The carriers also had to be updated manually from medical, dental, vision, and Principal (401k). Now we no longer have …
I prefer BambooHR overall. It has a very robust ATS and is more user-friendly. As a Canadian, UKG Pro is better for payroll administration. I also really enjoy the HR Webinars that BambooHR puts on for its customers. The BambooHR Virtual Summit is a great perk to having …
payroll processing in UKG is a lot user friendly than Namely and ADP. I like how you can pull up the check and make changes and see the calculated net pay. How you can add earnings/deductions from the profile directly from the check. That is not something we couldn't do at the …
UKG stacks up very well. The functionality covers just about all of the essential functions that are needed to operate a large organization that is constantly bringing in new talent and moving people around to other divisions or positions. The reporting is strong, and the …
UKG allows for more advanced tools and technology including greater automation on a much larger scale than ADP. UKG provided a seamless and comprehensive service by having the ability to utilize the human capital management (HCM) tools to build the platform that works best for …
The dashboards and reporting needs more additional features to clean up the old reports, manage dashboards more effectively is my main concern. I recently launched one of three phases for dashboards and I noticed I cannot work efficiently seeing which dashboard is important to me, which has been shared with me. More organization is requested
I would say, well, I don't want to focus on less appropriate. I want to be well suited. I really feel like if the transparency with our count rep and then just diving in onto how to problem solve and how to troubleshoot, I think that's most important with that.
The user group community is unlike any other. It is easy to connect with other clients and the CSOD team is actively engaged, always interested in what clients want and need.
Vast content catalog from a wide variety of providers. Content delivery service makes my job easier. I don't have to deal with course files and metadata!
Ease of use for non-admin admins! I was not a LMS administrator prior to implementation so I learned as I went which was fully supported by the robust training available to system admins.
UKG has an amazing support team to reach out to if assistance is needed
All add-ons of UKG Pro integrate seamlessly making it a powerful software program
UKG Pro is very configurable to meet the specific needs of companies
It is easy to use and navigate
The mobile app is loved by all employees and provides on-demand access
The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.
User-submitted external training is editable by users even after it has been approved and completed on their transcript, UNLESS a transcript lock is put into place--which also renders all submitted certificates un-openable once approved. Thus they can never be referenced after approval.
The system is designed for annual compliance training to be re-versioned annually. I [believe it] is a very un-user friendly for training that we don't want to re-version because users take it on a rolling, as-needed basis.
Some very key components are not configurable and cause our users a great deal of confusion. For example, there is no way to turn off the search bar on a user transcript or even to edit the prompt text within it. Our users are constantly searching for training here, and end up re-opening/re-launching completed courses rather than registering for a new occurrence of a course.
In general, we find Cornerstone [onDemand] clunky and that it does not really meet our needs.
Offer a fully integrated reporting solution that pulls from all modules versus a separate analytics tool in each module.
Ability to use the ideas UKG Pro presents without being forced into specific modules. Ex Provide a Learning space where ANY learning platform the customer chooses plugs in, a Recruiting/Onboarding Space where ANY platform will plug in, EE Engagement, Performance, ... then the data connects to the data points within the architecture. With this model, anyone would be able to use the Career Designer versus limited to only those who have the perfect combination of products. This is just an example. Many times the products are created by UKG Pro that are amazing, then comes the "You must have A, B, C, D modules to use it" which excludes many customers and limits UKG Pro's selling potential.
At my last organization, we had what was formerly referred to as a "Global" account rep. This person had very limited amount of clients, we met on every case. They delegated our cases immediately in products outside of core to the same team member from that product. Our response time was usually less than one day. It was the best customer service I have had in 10 years as a client. Why is this model not looked at for everyone versus 3 different reps. This one person handled everything except sales. IT was beautiful. We met weekly. We never had cases go beyond a few days unless a JIRA was in play. Customer Service matters so much where many companies sell similar technology.
Org Chart - Executives would like the ability to stage movement and budget to see what the org would look like in a reorg planning. There is no ability to move, rearrange, export to different applications like PowerPoint.
As long as pricing stays reasonable, we will likely stay with Cornerstone for at least one more contract renewal. It would be a large task to migrate all of our content to a new system. However, the LMS landscape is diversifying with new startups that are showing some real innovation.
The only reason that I give a 9 rather than a 10 is because, while I am an influencer in the decision making process, the final decision to renew vendor relationships is by committee. If the final decision is up to me, Independent Bank would be a partner with Ultimate Software for the rest of my career.
For End-users it is exceptionally easy to use. There is admittedly a steep curve for admins, but simply because there is so much that is truly possible with the system. Cornerstone has been updating many features in recent years, though, which have been moving overall usability in a favorable direction.
It gets the job done, but not with a few deep sighs. Once you know where stuff lives, it's manageable, but the first learning curve is steep, some menus feel buried. However, it's consistent, reliable and doesn't crash on me, which counts for a lot. With a little UI glow up it could push into a 9 zone.
I haven't really had any major availability problems. The service is practically impeccable but it is true that at times, due to server and latency problems, the application has been slower. But these have been specific issues that have resolved themselves.
Our up time has been 100% in the 2 and half years as I recall. We have had between 5 to 10 situations where Ultimate proactively advised us that there were global system issues and provide us with updates status until the issue has been resolved. I do not recall any internal incidents from our employees about an inability to access the system of UltiPro
Pages do not load quickly. Often times any action or selection of a box, drop down, check, pretty much ANY Javascript interaction causes the whole entire page to load/reload/start doing something in the background. This makes a nightmare for having to mass edit courses or upload ILT sessions. It's the one of the archaic web designs they use that really bugs me as an admin and makes working in the portal at times intolerable and insufferable
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
Its always important to have support when you are facing problems and when you are the main admin of the organization. Cornerstone Support is very supporting when you have not found the answer in the help guide. its very useful to have a team support to guide you.
The quality of UKG Support is related directly to the UKG rep. who handles the issue. In some cases you get someone who really is good at supporting the product and others may not have as much experience and it shows
we use also to admin all our training in person events and sessions. Its easy to admin this kind of trainings and automatize some processes we have. Also de user experience and the integration with other systems helps to the employees to use more. All modules integrated oriented to develop people is the principal reason to have CSOD. The training administration is very complete and allows to automate many processes.
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Overall our rep changed a handful of times during our LMS switchover, which made the training inconsistent. They offer a large amount of online training not specific for what we were looking for at the time, but we were able to make it work
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
The implementation was pretty difficult. We felt they (Cornerstone) didn’t properly allocate the resources to complete our implementation in the timetable we wanted.
For example, we worked on Workday and SSO integrations - work that we had specifically contracted for in advance. When we were ready to work on that project, they didn’t have the people ready to help us, so it took a lot longer than necessary. That was my biggest pain point.
The implementation approach we went with was a self-led implementation. We would speak to the implementation manager once per week, and self-trained. We met with implementation manager to discuss issues, review things that we’d learned for 1 hour. We found that wasn’t enough. Other things would come up outside that one hour window that we couldn’t get answers to. We didn’t have anyone to ask about those things and we had to wait to ask during our weekly meeting.
The advantage of the self-led implementation approach was that it was really inexpensive – significantly less than the implementation cost for the other systems that we looked at. I also liked that we could pace ourselves. There were however big roadblocks. We would have to make sure the right resources were available. We had an implementation/project manager with a lot of experience and felt that the person was knowledgeable but missed on a few things.
In hindsight, I would still go with the self-led implementation, but knowing what I know now, I would ask for the integration person to be available more. I would work that into the contract. With single sign-on, we needed deep linking to build direct links through a Single Sign-On tool, e.g. when someone gets an email, it directs them to training. But it has to go through SSO to get them to the correct link. Deep linking wasn’t turned on in our system and they had to activate it. We encountered little things like that – sequencing pre-requisites which were problematic. We tried to troubleshoot ourselves.
I recommend you consider contracting for some extra implementation hours and determine when they are going to be available. Work it into the contract that you have the ability to call tech support during implementation. In addition to weekly implementation meetings, they have technical webexes – 4 every week, but 2 didn’t apply to us – one as we were using SSO. The challenge is they were not always relevant – we had specific questions that didn’t fall into those categories
UltiPro made it very easy to implement. I implemented UltiPro on my own (as we were short-handed), in addition to my other duties, and was able to stay on track with our original implementation timeline. The process is laid out in a very detailed method. This was by far the most thorough and easiest implementation that I have been through
We have been with Cornerstone OnDemand for about 7 years now. I do not recall the other products we evaluated at the time, but more recently there was some interest in using Workday as an LMS since that is our HR platform. Their learning platform, however, simply couldn't compete with what Cornerstone OnDemand can give us, especially with our critical need of robust reporting.
We used ADP WFN prior to switching to UKG. We interviewed three different payroll companies to see what our options were. UKG stood out and aligned with our company values. The sales team was very helpful and asked questions about what we were currently doing and how they could assist with simplifying things. I personally had a side meeting with them to see if there were options for a process that we manually process and if UKG could actually eliminate the process. We came to the conclusion that we weren't able to get it 100%, but we could pull 80% of what we needed from UKG, and then we would only need to manipulate 20% of the information. It was also determined from that meeting that we wouldn't need to pay extra to have a special report built. The customer service is what we were sold on. The other companies that we looked at didn't give us the confidence that their customer service would be any better than what we previously had.
Our goal is to standardize training across our company and its 5 permanent locations allowing us to build a common culture across the company.
Our goal is to be able to push out specific training to our teams which are spread across an enormous geographical area of the United States.
We are currently meeting our objectives - in less than three months' time our team members have completed more than 1500 individual courses through Cornerstone OnDemand.
My company acquired another company, and with a UKG partner, we were able to bring them online in UKG within two months of the acquisition date.
When COVID sent us remote, we could configure custom fields to track vaccination status.
The C-suite can get custom reports done in minutes, or ours, where our previous HRIS would have taken days to accomplish, as data would have had to have been exported to Excel and then manipulated inside Excel.
UKG has allowed to go virtual paper free as both a candidate and employee.
