Coupa vs. SAP Fieldglass

Suitable: Simple indirect procurement. Low cost; short cycle implementation. Less Suitable: Complex procurement scenario requiring serious vendor collaboration. End-to-end integration. Direct Material Procurement, especially when planning, quality inspection, and other miscellaneous activities are involved, requires handling various special statuses and updates to meet industry- or country-specific requirements.

Incentivized

The good thing is that SAP Fieldglass has an automated function, so we can easily manage the hiring process, check that all workers comply with labor laws, and manage the onboarding process. SAP Fieldglass is a very expansive VMS for small organizations, and the user interface is very difficult to understand for new users.

Incentivized

• A consistent format is helpful because if you learn the tool once, then you should be set for long term success.
• Straightforward with some of the fields (not all), but for some pieces of work. It is easy enough due to the direct nature of the tool.

Incentivized

• Contingent labor process, starting from the job posting to final candidate onboarding
• Supplier and Customer collaboration options in the system
• Configuration options for customers
• Management of service delivery and service contract setups
• Option to establish a true end-to-end process (from source2contract to final payment)

• With one particular customer I have had about 40 emails to be accepted as a vendor. With other customers before Coupa became horrendous I had no problems. As an existing Coupa user why do I have to create a new profile?
• I have been accepted as a user 3 times then a day later Coupa wants the same form filled again and again.
• Help is only on a chat line. You cannot speak to anyone and in my opinion they are not helpful. Their suggstions have gotten me nowhere. They refer me to talk with my customer to straighten out the problem. My cusotmer doesn't have a clue.
• I'm considering not to accept purchase orders that require invoicing through Coupa.

• Server issues, any time there is a server overload, our instance of Fieldglass completely shuts down, sometimes for hours, sometimes for days.
• The mobile app isn't very functional for hiring managers.
• There is a lot of difficulty integrating Fieldglass with other non SAP products.

Incentivized

I love using coupa but i'm not the decision maker in this regard.

Incentivized

Again, Fieldglass is a strong contender but Fieldglass can be difficult at times to work with and not as supportive as I'd like. As so, I'd be willing to try Beeline or other top competitors

Incentivized

-Could be easy or hard to use depending on corporate policies and compliance. At times, errors and cryptical message associated with them could drive users mad.

Incentivized

-Support is generally speaking OK (not great). The user community is quite active, and the response time is acceptable. I would certainly hope there's more user-generated content (like in SAP, Oracle, and Linux, etc.), but I suppose Coupa is still not large enough, and the incentives are not yet there.

Incentivized

The employee that trained me was not particularly interesting in teaching me but they were not a Coupa employee.

Incentivized

Coupa fits within our desire to have best of breed systems delivering value to our organization. We generally work with true cloud providers that are available anytime, anywhere for our mobile workforce. We are pleased that Coupa is in our lineup of service solutions.

Incentivized

Also evaluated Vndly- which was subsequently purchased by Workday. SAP Fieldglass is more effective and easier to use in my estimation. Most notably if you are an SAP shop and have Ariba and SAP ECC/S4. That full business and data integration is excellent.

Incentivized

• The Sourcing Module has returned our investment 23 times on an annualized basis.
• We're now SOX compliant and as a public company, that's keeping us compliant with our corporate charter.
• Having one central invoicing location has reduced our AP calls significantly. Our suppliers now have visibility into where their invoice is in the payment cycle. We also have a much higher invoice-to-pay cycle.

Incentivized

• I would have to say Fieldglass has made a positive impact, only in that having access to it has opened up some client relationships we didn't have before. I am a vendor to clients using Fieldglass, so I can't really report on the financial successes they may have had by implementing it.
• The negative side to Fieldglass, or any VMS, really, from an agency perspective is that it cuts out manager contact. That has a negative impact, both to the agency and the hiring manager. No longer can the managers really explain what they need, and no longer can an agency understand the req deeply. We have to work off of a scrubbed job description which is generally pretty vanilla.

Incentivized