Coupa vs. Visa Spend Clarity

Suitable: Simple indirect procurement. Low cost; short cycle implementation. Less Suitable: Complex procurement scenario requiring serious vendor collaboration. End-to-end integration. Direct Material Procurement, especially when planning, quality inspection, and other miscellaneous activities are involved, requires handling various special statuses and updates to meet industry- or country-specific requirements.

Incentivized

To find the expenses which need receipts linked, one has to unnecessarily navigate and use two-levels of drop-down menus to filter, when this should be the first thing a user sees when logging in. Logging in requires 2-step-authorization nearly every time. When going to link receipts and update GL codes, one has to click on three different links just to get to view a transaction and available receipts, then wade through receipts that any basic OCR program should have already recognized and linked automatically. For less-obvious PDF receipts there is no quick viewer, every pdf must be redownloaded to view. When a receipt is linked and a GL code is updated the UI doesn't accept it automatically and move on, no...you have to click another link to complete the transaction, though if you click the 'Complete' link and try to move on it gives you an error message and asks if you'd like to delete the transaction, instead you have to go back and hit 'Update' after you've already made the changes, then it allows you to go to the next expense in the list. Absolutely ridiculous and this doesn't even touch on how bad the mobile app is.

• A consistent format is helpful because if you learn the tool once, then you should be set for long term success.
• Straightforward with some of the fields (not all), but for some pieces of work. It is easy enough due to the direct nature of the tool.

Incentivized

• Quick transactions
• Brand name recognition
• Reliability

Incentivized

• With one particular customer I have had about 40 emails to be accepted as a vendor. With other customers before Coupa became horrendous I had no problems. As an existing Coupa user why do I have to create a new profile?
• I have been accepted as a user 3 times then a day later Coupa wants the same form filled again and again.
• Help is only on a chat line. You cannot speak to anyone and in my opinion they are not helpful. Their suggstions have gotten me nowhere. They refer me to talk with my customer to straighten out the problem. My cusotmer doesn't have a clue.
• I'm considering not to accept purchase orders that require invoicing through Coupa.

• Focused on virtual visa limits, some locations may need real card connected.
• Limit per card and period - once reached and notified would be great to have extra 10% from the funding account added. Cause there may be FX differences or the person is in travel in a different time zone for calling to manually add balance by admin.
• Admin account must assign names of categories only (unified for all users).
• Invoicing tool - if user spend not properly to send a payback request.
• Core services integration: Booking, Uber, Trip Advisor, AirBNB, Flow, GoodRX.
• Loan request from a user to funding account: he may need to cover some uncovered by agreement costs - set request, set a return date.
• Business reports at Admin or Funding account level to see helicopter picture as it is for a period even prior kept records to books or exported to CSV to process.

Incentivized

I love using coupa but i'm not the decision maker in this regard.

Incentivized

-Could be easy or hard to use depending on corporate policies and compliance. At times, errors and cryptical message associated with them could drive users mad.

Incentivized

-Support is generally speaking OK (not great). The user community is quite active, and the response time is acceptable. I would certainly hope there's more user-generated content (like in SAP, Oracle, and Linux, etc.), but I suppose Coupa is still not large enough, and the incentives are not yet there.

Incentivized

The employee that trained me was not particularly interesting in teaching me but they were not a Coupa employee.

Incentivized

Coupa fits within our desire to have best of breed systems delivering value to our organization. We generally work with true cloud providers that are available anytime, anywhere for our mobile workforce. We are pleased that Coupa is in our lineup of service solutions.

Incentivized

It is mostly focused on virtual visa operations. In general, all cash flow controlling suits easily can start from Excel or Google Colab integrations and evolve even to Sungard or WSS. It depends. Visa Spend Clarity is about your flexibility "to have your own bank in a pocket" - open sub-accounts, set limits, and reconcile costs actually made by your contractors or employees. We should see it wider and include Uber, Booking, Airbnb, and Flow interactions to make it a really fast process for your contractor from your "Yes" to contractor "Done". The Visa Spend Clarity is not exactly about your money (costs). It is more about your ability to start acting faster even if all details of cooperation with a person are not agreed upon, but as soon as possible, discuss critical details or add maneuver to your decision-making while limiting financial risk with reasonable limits.

Incentivized

• The Sourcing Module has returned our investment 23 times on an annualized basis.
• We're now SOX compliant and as a public company, that's keeping us compliant with our corporate charter.
• Having one central invoicing location has reduced our AP calls significantly. Our suppliers now have visibility into where their invoice is in the payment cycle. We also have a much higher invoice-to-pay cycle.

Incentivized

• Some possible positive impacts of Visa Spend Clarity include increased transparency of spending habits, more effective budgeting and money management, and improved overall financial health. Additionally, Visa Spend Clarity may also lead to more strategic and informed decision-making when it comes to using credit.
• On the other hand, some possible negative impacts of Visa Spend Clarity include feelings of anxiety or guilt associated with credit card spending, as well as the potential for overspending if users are not careful.
• Additionally, Visa Spend Clarity may also lead to financial arguments or conflict if users are not on the same page about their spending habits.