Covercy vs. Dropbox

Covercy has been the ultimate Investor Portal that we have utilized as an organization thus far. From the outstanding customer service that we continue to see, to the ease of use that the software provides both for our investors and us on the back end make it a no-brainer for continuing to partner together.

Incentivized

Dropbox is great for everyone. Data on a hard drive is no longer secure. Learned the hard way when a hard drive fried. It's great for families, students, artists, entrepreneurs, consultants, small businesses, startups, graphic designers, and photographers. Did I leave anyone out?

• $3 Million in FDIC Insurance Account protection is unsurpassed and highly attractive to our project managers and investors.
• The Onboarding of over 100 investors was simple and efficient using a spreadsheet import.
• The Technical Staff was very helpful and supportive during our startup phase and handled project startup delays beautifully.
• Covercy was able to handle member payouts that involved compilcated and varied bonus structures and 15 different income generating assets with varied investor contributors and we had great support in figuring out how to handle the profit distributions.
• The Covercy Account Managers were highly professional and a pleasure to work with.

Incentivized

• Ensures documents are up to date, even with multiple users accessing the same documents.
• I love that if a team member accidentally deletes a file, I can find it and restore it.
• I like that I can edit from the web or have the app downloaded.

• We need our investors to log in and see what offerings they are invested in.
• There is no way to add documents/photos in an organized manner.
• As a debt fund, we want to be able to showcase our offerings to our LP Portals.

Incentivized

• I’d like to be able to hover over an image/document and have it expand/enlarge without actually opening it
• I’d love to see a carousel that lets me thumb through more quickly
• I’m almost always in thumbnail view. I’d like to see them re-organize automatically when something is moved or deleted instead of leaving an empty space.
• AI options for photo editing.
• Easier pdf markups

Even though it has its shortcomings, Dropbox is an exceptionally useful product for simple file sharing. It’s intelligent design and user-friendly interface have continued to facilitate project completion. However, as we expand, we will probably look to other solutions for storage and sharing as we undertake larger and more intensely collaborative projects

It works extremely well, and we have never had any issues with connecting or sharing files. It's very easy to use, and any team member can share, add, and delete files to a virtual drive. This is extremely helpful, and it's an amazing tool to use, ensuring everyone can connect and work together effectively.

Covercy's customer service team has been responsive when we call-in asking about features that were not present at the on-boarding stage. They appreciated our feedback and made improvements to the portal that were helpful to our investors. We had a client service rep that we could call and was responsive.

Incentivized

Dropbox is really useful, you can access any file from anywhere and you can upload and even edit files online, but, sometimes it can be slow. Downloading, uploading, and syncing is a bit slow, it can take several minutes. Furthermore, the search engine for large amounts of data can be slow too and it is not powerful.

They immediately responded like in an example that I gave where one of our staff members accidentally deleted the whole Special Hope Network Dropbox, we immediately contacted Dropbox they walked us through the steps of how to retrieve the information and luckily enough we were able to retrieve the entire Dropbox and we have had back and forth with Dropbox on what to do when an employee leaves how to remove them how to add another employee.

I did not personally take any training for Dropbox so I am self taught but I know when our Vice President selected Dropbox, he personally did do some training modules on it and I'm assuming it was very easy and simple to understand since he now acts like he is a pro at it!

I needed to stay current in improving my daily operations. Dropbox
was suggested to me by a former colleague two-years ago and I've been using it just fine ever since.

We've only used one other portal. There are features that I liked about the other platform. Most of which, I've already stated. Investors can add their own profile information. Being able to send emails with attachments. Covercy has better customer service. Your doc signing is better and works all the time vs the other, not working most of the time. The other platform had more sender fields available, which was a better investor experience

Incentivized

I prefer the layout and visual aspect of Dropbox as it mirrors my files on my computer. I feel that I am more organized, and it's easier to find my files in Dropbox than it was with Google Drive.

bc i think box.com is better and more affordable

• The ROI I can provide is for time management. It saves us at least 2 days' worth of work each quarter on capital distributions alone, and at least 30 minutes on each report distribution. Not to mention the amount of time it saves us on fielding client questions regarding their capital because they can just log in and see everything on their portal.

Incentivized

• I access my Dropbox account from anywhere—any computer, my smartphone —is very accessible while still secure.
• I would like it to be more editable with existing projects. This could be just me.
• I would like it to integrate better with other systems, such as email and Office.