Covercy vs. FactSet Workstation

Covercy has been the ultimate Investor Portal that we have utilized as an organization thus far. From the outstanding customer service that we continue to see, to the ease of use that the software provides both for our investors and us on the back end make it a no-brainer for continuing to partner together.

Incentivized

As an equity focused investment manager, it is a great all-in-one platform to work from. It solves all our needs for data and Excel integration, modeling, news, market research, economic research and other investment research work. If you are a day trader, its maybe not as useful, but for a manager with normal turnover, it works great

Incentivized

• $3 Million in FDIC Insurance Account protection is unsurpassed and highly attractive to our project managers and investors.
• The Onboarding of over 100 investors was simple and efficient using a spreadsheet import.
• The Technical Staff was very helpful and supportive during our startup phase and handled project startup delays beautifully.
• Covercy was able to handle member payouts that involved compilcated and varied bonus structures and 15 different income generating assets with varied investor contributors and we had great support in figuring out how to handle the profit distributions.
• The Covercy Account Managers were highly professional and a pleasure to work with.

Incentivized

• Easy/clear UI for navigation
• Easily find and sort through financial filings to get to the data
• Document search functionality seems to be improving consistently with more robust features

Incentivized

• We need our investors to log in and see what offerings they are invested in.
• There is no way to add documents/photos in an organized manner.
• As a debt fund, we want to be able to showcase our offerings to our LP Portals.

Incentivized

• Excel add-in formulas are not constructed in an intuitive way and too often require assistance from help desk
• No chat function for help desk, which means delayed assistance time or talking with non-native English speakers, some of whom can be difficult to understand
• There should be an AI chatbot that can answer routine queries; for more advanced questions, a human rep can be connected
• Portfolio performance metrics should be downloadable using Excel add-in rather than being available only on Workstation

Incentivized

We need the FactSet data and capabilities to complete 75% of the financial analyses that we complete for both internal and external purposes. It is invaluable and I am not aware of any other provider that would be able to fill this gap that FactSet does

Incentivized

FactSet Workstation offers a plethora of tools that I don't find I often use daily; however, the overall usability of the product is very user-friendly. As an example, I often use the search bar at the top of the workstation to find a specific metric I might need in a flash. The company frequently checks in through surveys and user feedback to identify areas where they can improve the usability and experience.

Incentivized

Covercy's customer service team has been responsive when we call-in asking about features that were not present at the on-boarding stage. They appreciated our feedback and made improvements to the portal that were helpful to our investors. We had a client service rep that we could call and was responsive.

Incentivized

I think the data delivery could be improved, but it's a good data set.

Incentivized

We've only used one other portal. There are features that I liked about the other platform. Most of which, I've already stated. Investors can add their own profile information. Being able to send emails with attachments. Covercy has better customer service. Your doc signing is better and works all the time vs the other, not working most of the time. The other platform had more sender fields available, which was a better investor experience

Incentivized

Bloomberg has more info/data than FactSet Workstation which I pointed out earlier. To be fair, I believe Bloomberg is more expensive. Refinitiv - I have used Thomson Reuters Eikon in the past and I did not like the inflexible interface, FactSet Workstation is much more flexible. To be fair, Refinitiv may have made some upgrades since but my mental impression still lean towards FactSet Workstation because of ease of use.

Incentivized

• The ROI I can provide is for time management. It saves us at least 2 days' worth of work each quarter on capital distributions alone, and at least 30 minutes on each report distribution. Not to mention the amount of time it saves us on fielding client questions regarding their capital because they can just log in and see everything on their portal.

Incentivized

• We were able to end contracts with a few vendors because FactSet provided everything we need for stock screening, modeling, and analytics directly saving us capital that could be repurposed elsewhere
• Having a an all in one system that does everything speeds up training and learning curve for users
• Cheaper than main competitor Bloomberg

Incentivized