Critical Mention

Critical Mention

30 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Critical Mention	Score7.5 out of 10	N/A	Critical Mention headquartered in New York offers their eponymous media monitoring platform for public relations and crisis management.	N/A

Pricing

Critical Mention

No answers on this topic

Pricing Offerings
Critical Mention
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Optional

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Community Pulse
Key User Insights
	Critical Mention
Considered Both Products	Critical Mention Cara Ferguson Chief Firestarter in Marketing at edana integrated marketing (Public Relations & Communications, 11-50 employees) Chose Critical Mention We selected Critical Mention and are trapped in a contract with them we can't use. We ended up having to go with another software that does what we need. Grateful that the other company allowed a trial period to ensure that it did have the components we needed. At a … Incentivized Helpful? Michael Muyembe Senior Account Manager in Marketing at Klinheals Brand ambassador (Civic & Social Organization, 51-200 employees) Chose Critical Mention It provides both free and premium and you can also add a portfolio, other media links, and website. It also verifies its members like popular apps like Facebook, Twitter, and Instagram [do]. It increases your visibility on google search for free like I use it. Incentivized Helpful? Linda Torkelson Director, Marketing & Communications in Marketing at Copa Health (Hospital & Health Care, 51-200 employees) Chose Critical Mention Critical Mention has an excellent TV coverage solution in the marketing or communication industry. More so, helps us identify or see the comments in most of the social sites mentions, and gives the allowance of positively responding to them. The integration with Google, for the … Incentivized Helpful? Verified User Chose Critical Mention TV Eyes seems to be the biggest competitor to Critical Mention, but we've found that it's just not quite as intuitive or simple to track specific media hits. We keep going back to Critical Mention year after year because it does the job we need it to do to track broadcast TV … Incentivized Helpful? Tom McGuire Director Of Communications (and Media Relations) in Marketing at Bloomsburg University (Higher Education, 501-1000 employees) Chose Critical Mention I am not one to bash a competition product, but I have used several other similar products from different vendors. It has mostly been a disaster. Poor customer service to poor software interface has led me to Critical Mention. It's the first time I have ever stayed with a … Incentivized Helpful? Nile Easton Dir. of Communications at Unified Fire Authority (Public Safety, 501-1000 employees) Chose Critical Mention TV Eyes will grab EVER SINGLE mention of your organization but their UI is clunky and the reporting and editing tool takes some practice. Incentivized Helpful? David Steiner Executive Director Media Analysis at August II Productions (Public Relations and Communications, 1-10 employees) Chose Critical Mention I initially selected Critical Mention because of it's DIY, quick, easy, and intuitive monitoring platform which tracks the most TV outlets in the industry. I stay with Critical Mention because of its customer service. Incentivized Helpful? Verified User Chose Critical Mention We previously used a company called TV Eyes for our media monitoring. When a big event happened and their system was down, we were very disappointed. The disappointment was compounded by their reaction and customer service. They never offered to help fix it or offered an … Incentivized Helpful? Jerry Kambic Owner & CEO in Corporate at Jerkami Communications Group, LLC (Telecommunications, 1-10 employees) Chose Critical Mention Both Cision and Meltwater are over price and undervalued in our opinion. They both cost more and provide less. If Critical Mention makes a few changes to their software and expands its online offer and social media tracking both of these software companies would be obsolete. … Incentivized Helpful? Verified User Chose Critical Mention I've used TV Eyes as well, a similar product. Incentivized Helpful? Keith Wald Account Coordinator at PMK•BNC (Public Relations and Communications, 51-200 employees) Chose Critical Mention I honestly do not know of any other alternatives to Critical Mention that I have personally used in a professional capacity. The only one that I am aware of is TYeye and from what I have heard about the platform from colleagues is that Critical Mention is a much better and … Incentivized Helpful? Verified User Chose Critical Mention Burrelles is confusing and outdated. Critical Mention works on the side of the account team and understands our needs better. I was able to share hundreds of outlets that I wanted to be included in my online search and Critical Mention added all of them in less than a day I was … Incentivized Helpful? Meagen Hagans Account Coordinator at Cohn & Wolfe (Public Relations and Communications, 1001-5000 employees) Chose Critical Mention I've used TVEyes in the past. I like it because it's easier to point out national media hits with their search options. You can also search for key words in a given time period. Incentivized Helpful? Verified User Chose Critical Mention I haven't used any other products except for Critical Mention. Incentivized Helpful? Verified User Chose Critical Mention Critical Mention offers a different value than Radian6. Radian6 helped my client achieve the monitoring that they required, but it didn't capture the news segments like Critical Mention was able to. Incentivized Helpful? Jennifer Jo PR Specialist in Marketing at Caesars Entertainment Corporation (Public Relations and Communications, 10,001+ employees) Chose Critical Mention Critical mention has a more extensive list and the customer service is great. Incentivized Helpful? Allison Lehman Director of Operations in Marketing at KickedUp Media Group (Media Production, 1-10 employees) Chose Critical Mention Before Critical Mention, I utilized VMS for similar projects and there is simply no comparison between the two platforms. While VMS reported similar results, it did not include the same post-production features as Critical Mention and the lack of self-service functionality was … Incentivized Helpful? Jessica Washington Communications Coordinator in Marketing at National Guard Youth Foundation (Non-Profit Organization Management, 1-10 employees) Chose Critical Mention I did not select Critical Mention, it was what was made available to me by my employer. Although I like Critical Mention, I prefer Cision because I'm more familiar with it. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

User Ratings
	Critical Mention
Likelihood to Recommend	1.6 (21 ratings)
Likelihood to Renew	10.0 (7 ratings)
Usability	9.0 (2 ratings)
Availability	8.0 (1 ratings)
Support Rating	10.0 (1 ratings)
Implementation Rating	10.0 (1 ratings)