Crunchtime! is a restaurant management platform from the company of the same name in Boston, combining workforce & labor management with inventory, ordering, and recipe management.
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Aloha Cloud
Score 7.3 out of 10
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Aloha POS is a point-of-sale software solution with features such as highest market share in the industry and streamline food preparation and delivery.
CrunchTime! is well suited for non-franchised restaurant brands. When you have control of the end-user it makes deployment and use much easier. It is less suited for franchised restaurants because of the inability for the franchiser to require its use. Without end-user interaction some data points are not available. Some of the recent changes in the software have addressed this.
In a fast-paced, high-volume environment, this simple POS is a perfect solution to completing sales transactions. However, for establishments that would like to truly customize what their staff is seeing and ringing in, and what the guests are seeing when receipts are printed, this POS does leave something to be desired.
Until recently we were unable to get accurate data from franchisees that are unwilling to use the product. That is changing with some new feature releases.
Honestly, I have yet to have an issue with any of the functions of Aloha. The only thing that was a little complex was the end-of-day functions, (as we were a 24-hr casino) as if there were any open items, it would just auto-close these and that could get a little troublesome if I was behind in closing out checks. But I am not entirely sure if that was related to how our company itself was set up to run, not the actual Software.
Overall, Aloha POS's usability is phenomenal. The interface is extremely easy to navigate through. All buttons and tabs are easy to add or delete. Having a piece of software that is easy to toggle through creates a much more efficient workplace. I love the ease of use. A brand new employee can jump right into the system and use it with no issues.
We selected CrunchTime! many years ago because they were a relatively small company with a good product. We have grown with them. We have looked at competitors over the years and have not found a company that we would consider switching to.
Micros POS comes to mind as another point of sale system that I've had a terrible experience with. From bland presentation, unintuitive software, to clunky and malfunctioning hardware. The units would crash, slow, down, and the touch screens were unresponsive. It was a simple order and fire system, lacking the complexities of Aloha's course system and elaborate payment screen.
The software has allowed us to maintain consistency of our products while helping to keep food cost down.
The software has allowed us to maintain quality and determine which stores are not properly executing our recipes which allows us to do customized training.
