CS-Cart Multi-Vendor vs. Kibo eCommerce

Great for a quick and easy setup of a multi-vendor solution, supporting multiple stores / languages / payment options. Will probably need some tuning if you have 1 million products or so. Great if you have a PHP dev or team, probably not the best option if you don't know the language and need to customise backend logic.

Incentivized

Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.

• Easy to use
• No third party control
• Great support
• Lost of [an] add-on to make it [a] more vast platform
• Can sale [almost] any product

• Single admin tool for multiple sites is a huge plus. Eliminates much duplication of labor and a shared code base is also much simpler.
• Native responsive design in the latest version is great.
• Dynamic product categories is a big win.

Incentivized

• update subscription
• 3rd party theme & addons subscriptions (its not sure that you have also updates in 2 years)
• expensive license prices (if everything is cheaper, more peoples will buy it)

Incentivized

• Prebuilt Integration - There is not currently a large number of preexisting integrations, but custom integrations are fairly quick
• Time to Deploy - Don't get me wrong, We have deployed in the timeline we expected, but if you are trying to get something off the ground fast, Kibo might not be right for you. It is a robust platform that take some time to get up and running.
• Complicated Shipping - if you have a complicated shipped process, you might want to look for a tool to help, Kibo does not have very robust out of the box shipping capabilities.

The software consists of most of all e-commerce related features. Also, there are plenty of third party addons are available in the market which can improve our business. There are a lot of powerful themes available in the cs cart market which improve the look and feel on the front store. If CS-cart adjusted the price on their software license cost, controlling the third party addon cost and provide more freelancers with cheaper hourly rate for the customization on the cs-cart multi vendor software, the cs-cart company can be a master among other e-commerce software companies in the world.

I've had very good support over the years. They've helped solve some issues here and there that were difficult to track down. Thumbs up.

Incentivized

One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.

Mostly extremely easy to implement, both back-end logic as well as styling. Great addon marketplace helped, particularly around payment options.

Incentivized

At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best

For big vision in doing something in online marketplace, I think CS-Cart can help to scale up and run business smoothly. CS-Cart started their business in 2005 and since [then has been] running successfully worldwide. It means they have a large scale of experience in implementing online marketplace based software and we can rely on them.

Incentivized

We had a custom, in-house ecommerce website before moving to Kibo. It was brittle, slow, and wasn't going to scale nearly well enough or fast enough to keep up with our requirements

Incentivized

• From an investment point of view, it is naturally much more profitable to purchase CS-Cart Multi-Vendor than to assemble a team of developers and try to create such a platform from scratch.
• Creating a marketplace is a rather risky business. If you don't know a lot about marketplace building technologies, consider investing in a different business. But if you have already decided on the idea, and all you have to do is find a suitable platform, then CS-Cart Multi-Vendor will probably be a profitable investment. And if your sales go at least half a year after purchasing this platform, then you will quickly enough recoup these several thousand dollars.

• Kibo has always delivered rapid & exceptional support to our organization
• Kibo has been cost-competitive when considering other vendors
• The platform continues to add value without requiring substantial additional investments