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Get Amity (discontinued) vs. Custify

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Get Amity (discontinued)

    Score9.2 out of 10
    Small Businesses (1-50 employees)
    Amity was a customer success software designed to sense changes in customer health or rhythms, recommend the right actions and measure effectiveness. The software is discontinued.N/A

    Custify

    Score9.9 out of 10
    Small Businesses (1-50 employees)
    Custify is a customer success platform designed for B2B SaaS businesses. It helps users better meet customers' needs, reduce churn and increase lifetime value. The user can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in its dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has…N/A
    Pricing
    Get Amity (discontinued)Custify
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Get Amity (discontinued)Custify
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Get Amity (discontinued)Custify
    Considered Both Products
    Discontinued Products
    No answer on this topic
    Custify
    Chose Custify
    Custify was simpler to integrate and easier to use. We got troubled by enterprise-grade software as it has a lot of requirements and were sometimes even shocked that the data is kept only for a short timeframe so no historical data digging was possible. Custify helped here a lot.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Get Amity (discontinued)Custify
    Security
    Comparison of Security features of Get Amity (discontinued) and Custify
    Feature
    Get Amity (discontinued)
    8.0
    1 Ratings
    Custify
    7.0
    11 Ratings
    Role-based user permissions8.01 Ratings7.011 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Get Amity (discontinued) and Custify
    Feature
    Get Amity (discontinued)
    9.5
    1 Ratings
    Custify
    8.0
    11 Ratings
    API10.01 Ratings8.011 Ratings
    Integration with Salesforce.com9.01 Ratings8.01 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Get Amity (discontinued) and Custify
    Feature
    Get Amity (discontinued)
    9.0
    1 Ratings
    Custify
    9.0
    11 Ratings
    Product usage9.01 Ratings9.011 Ratings
    Help desk / support tickets9.01 Ratings9.11 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Get Amity (discontinued) and Custify
    Feature
    Get Amity (discontinued)
    9.0
    1 Ratings
    Custify
    8.3
    11 Ratings
    Customer profiles10.01 Ratings8.011 Ratings
    Automated workflow9.01 Ratings9.011 Ratings
    Internal collaboration8.01 Ratings7.011 Ratings
    Customer health scoring10.01 Ratings9.011 Ratings
    Customer segmentation8.01 Ratings9.011 Ratings
    NPS surveys00 Ratings8.01 Ratings
    Sponsor tracking00 Ratings8.02 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Get Amity (discontinued) and Custify
    Feature
    Get Amity (discontinued)
    8.0
    1 Ratings
    Custify
    9.0
    11 Ratings
    Customer health trends6.01 Ratings9.011 Ratings
    Engagement analytics9.01 Ratings9.011 Ratings
    Revenue forecasting7.01 Ratings00 Ratings
    Dashboards10.01 Ratings9.03 Ratings
    User Ratings
    Get Amity (discontinued)Custify
    Likelihood to Recommend
    9.0
    (1 ratings)
    9.0
    (11 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (2 ratings)