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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ClientSuccess

    Score8.4 out of 10
    N/AClientSuccess, from the company of the same name in Lehi, is presented by the vendor as a simple yet sophisticated solution for CSMs, and the Executive team. For the CSMs, ClientSuccess brings together the tools, best practices, insights and analytics needed to proactively manage customers. For the Executives, they deliver analytics, metrics and reports to provide a comprehensive view of the health of a SaaS business.N/A

    Custify

    Score9.9 out of 10
    Small Businesses (1-50 employees)
    Custify is a customer success platform designed for B2B SaaS businesses. It helps users better meet customers' needs, reduce churn and increase lifetime value. The user can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in its dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has…N/A
    Pricing
    ClientSuccessCustify
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ClientSuccessCustify
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    ClientSuccessCustify
    Considered Both Products
    ClientSuccess
    No answer on this topic
    Custify
    Chose Custify
    Custify was simpler to integrate and easier to use. We got troubled by enterprise-grade software as it has a lot of requirements and were sometimes even shocked that the data is kept only for a short timeframe so no historical data digging was possible. Custify helped here a lot.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ClientSuccessCustify
    Security
    Comparison of Security features of ClientSuccess and Custify
    Feature
    ClientSuccess
    8.2
    15 Ratings
    Custify
    7.0
    11 Ratings
    Role-based user permissions8.215 Ratings7.011 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of ClientSuccess and Custify
    Feature
    ClientSuccess
    8.4
    13 Ratings
    Custify
    8.0
    11 Ratings
    API10.010 Ratings8.011 Ratings
    Integration with Salesforce.com9.012 Ratings8.01 Ratings
    Integration with Marketo7.32 Ratings00 Ratings
    Integration with Eloqua7.32 Ratings00 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of ClientSuccess and Custify
    Feature
    ClientSuccess
    8.9
    16 Ratings
    Custify
    9.0
    11 Ratings
    Product usage8.414 Ratings9.011 Ratings
    Help desk / support tickets9.412 Ratings9.11 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of ClientSuccess and Custify
    Feature
    ClientSuccess
    8.6
    17 Ratings
    Custify
    8.3
    11 Ratings
    NPS surveys7.09 Ratings8.01 Ratings
    Sponsor tracking9.411 Ratings8.02 Ratings
    Customer profiles9.017 Ratings8.011 Ratings
    Automated workflow8.917 Ratings9.011 Ratings
    Internal collaboration7.716 Ratings7.011 Ratings
    Customer health scoring9.017 Ratings9.011 Ratings
    Customer segmentation9.016 Ratings9.011 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of ClientSuccess and Custify
    Feature
    ClientSuccess
    8.4
    17 Ratings
    Custify
    9.0
    11 Ratings
    Customer health trends9.015 Ratings9.011 Ratings
    Engagement analytics8.113 Ratings9.011 Ratings
    Revenue forecasting7.614 Ratings00 Ratings
    Dashboards9.017 Ratings9.03 Ratings
    User Ratings
    ClientSuccessCustify
    Likelihood to Recommend
    7.6
    (18 ratings)
    9.0
    (11 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Support Rating
    10.0
    (1 ratings)
    9.0
    (2 ratings)