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Custify vs. Sprinklr Service

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Custify

12 Reviews and Ratings

Sprinklr Service

54 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Custify

    Score9.9 out of 10
    Small Businesses (1-50 employees)
    		Custify is a customer success platform designed for B2B SaaS businesses. It helps users better meet customers' needs, reduce churn and increase lifetime value. The user can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in its dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has…N/A

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Pricing
    CustifySprinklr Service
    Editions & Modules
    No answers on this topic
    Self-Serve Customer Service Solution
    $249
    per month per seat
    Offerings
    Pricing Offerings
    CustifySprinklr Service
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Omnichannel Automation, AI and Insights Reporting
    More Pricing Information
    Features
    CustifySprinklr Service
    Security
    Comparison of Security features of Custify and Sprinklr Service
    Feature
    Custify
    7.0
    11 Ratings
    Sprinklr Service
    -
    Ratings
    Role-based user permissions7.011 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Custify and Sprinklr Service
    Feature
    Custify
    8.0
    11 Ratings
    Sprinklr Service
    -
    Ratings
    API8.011 Ratings00 Ratings
    Integration with Salesforce.com8.01 Ratings00 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Custify and Sprinklr Service
    Feature
    Custify
    9.0
    11 Ratings
    Sprinklr Service
    -
    Ratings
    Product usage9.011 Ratings00 Ratings
    Help desk / support tickets9.11 Ratings00 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Custify and Sprinklr Service
    Feature
    Custify
    8.3
    11 Ratings
    Sprinklr Service
    -
    Ratings
    NPS surveys8.01 Ratings00 Ratings
    Sponsor tracking8.02 Ratings00 Ratings
    Customer profiles8.011 Ratings00 Ratings
    Automated workflow9.011 Ratings00 Ratings
    Internal collaboration7.011 Ratings00 Ratings
    Customer health scoring9.011 Ratings00 Ratings
    Customer segmentation9.011 Ratings00 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Custify and Sprinklr Service
    Feature
    Custify
    9.0
    11 Ratings
    Sprinklr Service
    -
    Ratings
    Customer health trends9.011 Ratings00 Ratings
    Engagement analytics9.011 Ratings00 Ratings
    Dashboards9.03 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Custify and Sprinklr Service
    Feature
    Custify
    -
    Ratings
    Sprinklr Service
    7.1
    2 Ratings
    Agent dashboard00 Ratings8.02 Ratings
    Validate callers00 Ratings6.02 Ratings
    Outbound response00 Ratings6.02 Ratings
    Call forwarding00 Ratings7.02 Ratings
    Click-to-call (CTC)00 Ratings8.01 Ratings
    Warm transfer00 Ratings8.02 Ratings
    Predictive dialing00 Ratings5.02 Ratings
    Interactive voice response00 Ratings8.02 Ratings
    REST APIs00 Ratings8.02 Ratings
    Call scripts00 Ratings7.02 Ratings
    Call tracking00 Ratings7.02 Ratings
    Multichannel integration00 Ratings8.02 Ratings
    CRM software integration00 Ratings6.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Custify and Sprinklr Service
    Feature
    Custify
    -
    Ratings
    Sprinklr Service
    8.1
    2 Ratings
    Inbound call routing00 Ratings7.02 Ratings
    Omnichannel inbound routing00 Ratings10.01 Ratings
    Recording00 Ratings7.02 Ratings
    Quality management00 Ratings7.02 Ratings
    Call analytics00 Ratings8.02 Ratings
    Historical reporting00 Ratings10.01 Ratings
    Live reporting00 Ratings8.02 Ratings
    Customer surveys00 Ratings8.02 Ratings
    Customer interaction analytics00 Ratings8.02 Ratings
    User Ratings
    CustifySprinklr Service
    Likelihood to Recommend
    9.0
    (11 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.5
    (7 ratings)
    Usability
    9.0
    (2 ratings)
    9.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.9
    (3 ratings)
    Support Rating
    9.0
    (2 ratings)
    9.1
    (10 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (2 ratings)