Customer Focus vs. TallyPrime

Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.

Incentivized

There was a need to maintain a clear overview of the inventory for one of our clients, including tracking products, monitoring stock levels, and managing purchase orders. TallyPrime's inventory management feature allowed us to efficiently track and update stock quantities as products are sold or restocked. Which was a real savour for us.

Incentivized

• Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
• Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
• An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.

Incentivized

• TallyPrime simplifies tax management by automatically calculating various taxes, such as GST, based on transaction data.
• TallyPrime's payroll module handles complex payroll calculations effortlessly
• It offers user-level access control and encryption, ensuring that sensitive financial data is protected

Incentivized

• Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
• Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
• There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.

Incentivized

• TDL related automation is something that I'm very curious and TallyPrime should invest time to develop it and provide Knowledge training on it.
• I feel the necessity to introduce the TallyPrime software access in a handheld device access or via web such that on the go transaction can be made noted in TallyPrime without resorting to Desktop environment
• The UI should also be changed currently, whenever I sit, I use keyboard like a typewriter and that aesthetic must be modified with a feature
• The theming feature should be introduced in the TallyPrime, earlier, in TallyERP 9, we have green color screen with some shades of green and now that they have changed that to some blue with bluish shade, I'm curious to have customized colors.

Incentivized

I use it regularly, so I feel it as best apart from the User Interface. For recording general day to day transactions, it is apt and to go far beyond given features and for customization, there is a need for the Tally expert to assess the business requirement, So I feel the rating is apt in this judgement.

Incentivized

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.

Incentivized

For petty transactions, Microsoft Excel is in place earlier to track the expenses and TallyPrime has replaced it with cost centers and sub-ledgers. Zoho Books being a cloud based accounting software, before considering TallyPrime, has suited the Business requirement to some extent, however, it is not adopted owing to certain challenges. SAP is far beyond the business requirement and the Learning curve is high in that.

Incentivized

• With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
• With the information the employee can develop more personalized relationships with the client.
• This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.

Incentivized

• It gives the best return on investment, if alternative chosen it won't suit the way TallyPrime suits
• I feel 90% will be the ROI of TallyPrime, the 10% is deduced as some manual intervention is needed at places
• The learning curve is also good, which the reason, the newbie can grab the best of it
• overall, the Impact is positive till the time Audit is in place

Incentivized