TrustRadius

CustomerGauge vs. MaritzCX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CustomerGauge
Score 0.0 out of 10
N/A
CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures and analyzes feedback. Some key features include: Net Promoter Score, In-depth Loyalty Analytics, and Hierarchy Based Research.N/A
MaritzCX
Score 7.0 out of 10
N/A
N/AN/A
Pricing
CustomerGaugeMaritzCX
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CustomerGaugeMaritzCX
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CustomerGaugeMaritzCX
Features
CustomerGaugeMaritzCX
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
CustomerGauge
-
Ratings
MaritzCX
6.0
1 Ratings
28% below category average
Survey templates00 Ratings7.01 Ratings
Themes00 Ratings6.01 Ratings
Custom logo/branding00 Ratings5.01 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
CustomerGauge
-
Ratings
MaritzCX
8.0
1 Ratings
6% below category average
Changes to live survey00 Ratings6.01 Ratings
Question design help00 Ratings9.01 Ratings
Multiple question types00 Ratings9.01 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
CustomerGauge
-
Ratings
MaritzCX
7.0
1 Ratings
16% below category average
Survey logic flexibility00 Ratings7.01 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
CustomerGauge
-
Ratings
MaritzCX
6.8
1 Ratings
18% below category average
Response tracking00 Ratings8.01 Ratings
Data export00 Ratings5.01 Ratings
Standard reports00 Ratings8.01 Ratings
Custom reports00 Ratings5.01 Ratings
Analytics00 Ratings8.01 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
CustomerGauge
-
Ratings
MaritzCX
7.0
1 Ratings
22% below category average
Access controls00 Ratings5.01 Ratings
Compliance00 Ratings9.01 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
CustomerGauge
-
Ratings
MaritzCX
5.0
1 Ratings
49% below category average
Respondent restrictions00 Ratings5.01 Ratings
Best Alternatives
CustomerGaugeMaritzCX
Small Businesses
Sogolytics
Sogolytics
Score 9.0 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.2 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Qualaroo
Qualaroo
Score 6.1 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 10.0 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CustomerGaugeMaritzCX
Likelihood to Recommend
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
CustomerGaugeMaritzCX
Likelihood to Recommend
CustomerGauge
No answers on this topic
MaritzCX
I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
Kate Burk | TrustRadius Reviewer
Kate Burk
Marketing Coordinator
Read full review
Pros
CustomerGauge
No answers on this topic
MaritzCX
  • Easy to use format (not HTML coding knowledge required)
  • Detailed reports
  • Ability to save and re-use same themes and surveys
Kate Burk | TrustRadius Reviewer
Kate Burk
Marketing Coordinator
Read full review
Cons
CustomerGauge
No answers on this topic
MaritzCX
  • Ability to customize look of survey limited
  • Some reports in CSV were a mess to fix up
  • Support seemed limited
Kate Burk | TrustRadius Reviewer
Kate Burk
Marketing Coordinator
Read full review
Alternatives Considered
CustomerGauge
No answers on this topic
MaritzCX
MaritzCX was actually to only survey software I have used. No comparison to describe in this section
Kate Burk | TrustRadius Reviewer
Kate Burk
Marketing Coordinator
Read full review
Return on Investment
CustomerGauge
No answers on this topic
MaritzCX
  • Saved our department from needing to purchase additional event software
  • I was not responsible for actual purchase of MaritzCX
Kate Burk | TrustRadius Reviewer
Kate Burk
Marketing Coordinator
Read full review
ScreenShots

CustomerGauge Screenshots

Screenshot of Create and send relational and transactional surveys for customer feedback.Screenshot of Get real-time analytics on customer or premade dashboards.Screenshot of Tie your NPS score to specific touchpoints throughout the customer journey.Screenshot of Know exactly what your customer love most about your (and what they don't like).Screenshot of Quickly and easily gauge the sentiment behind customer comments with text analytics.Screenshot of Close the loop on customer feedback with in-app tools.