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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CustomerSuccessBox

    Score9.5 out of 10
    Mid-Size Companies (51-1,000 employees)
    What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.…N/A
    Pricing
    CustomerSuccessBox
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    CustomerSuccessBox
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup Fee$499 per user
    Additional DetailsThe pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/
    More Pricing Information
    Community Pulse
    CustomerSuccessBox
    Considered Both Products
    Customer Success Box
    Chose CustomerSuccessBox
    CustomerSuccessBox provides a great UI where I can manage all the activities related to a client in a single window.
    This helps to update and focus on key tasks related to the client.
    Small insights graph helps to quickly analyze the client's health towards our product.
    Incentivized
    Chose CustomerSuccessBox
    This is the first time we have used any customer success software.
    Incentivized
    Chose CustomerSuccessBox
    We have chosen CustomerSuccessBox as it provides a 360degree customer view and end-to-end customer success management. On top of that having the visibility to automate alerts.
    Incentivized
    Chose CustomerSuccessBox
    I have not evaluated any other software. Nor have I used it. My manager has chosen this software. I'm not the decision maker, my management takes care of all this. I also use Freshdesk, Mixpanel and Hubspot for managing my other work. Good news is, all these are integrated with …
    Incentivized
    Chose CustomerSuccessBox
    Playbook and journey plan, Dhanboard, User level data, Revenue details, Custmomer segmentation
    Incentivized
    Chose CustomerSuccessBox
    I haven't used any other products like CustomerSuccessBox, and I am not looking for a change in software since this seems to be more than helpful
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    CustomerSuccessBox
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of CustomerSuccessBox
    Feature
    CustomerSuccessBox
    8.5
    11 Ratings
    API8.59 Ratings
    Integration with Salesforce.com8.57 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of CustomerSuccessBox
    Feature
    CustomerSuccessBox
    9.4
    15 Ratings
    Product usage9.315 Ratings
    Help desk / support tickets9.512 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of CustomerSuccessBox
    Feature
    CustomerSuccessBox
    9.0
    15 Ratings
    NPS surveys7.811 Ratings
    Sponsor tracking9.18 Ratings
    Customer profiles9.014 Ratings
    Automated workflow9.514 Ratings
    Customer health scoring9.313 Ratings
    Customer segmentation9.515 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of CustomerSuccessBox
    Feature
    CustomerSuccessBox
    8.8
    15 Ratings
    Customer health trends9.313 Ratings
    Engagement analytics8.614 Ratings
    Revenue forecasting8.29 Ratings
    Dashboards9.315 Ratings
    User Ratings
    CustomerSuccessBox
    Likelihood to Recommend
    9.5
    (15 ratings)
    Usability
    9.3
    (15 ratings)
    Support Rating
    9.3
    (15 ratings)