| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 CX Moments | N/A | CX Moments, a Scorebuddy solution since the 2021 acquisition, gathers insights from customer conversations to help users discover what bothers customers and hurts a business the most. Users can categorize and trend 100,000's of customer support cases, tickets and live chats. | N/A | |
 Keatext | Enterprise companies (1,001+ employees) | Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization. Keatext helps users to: Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses… | $550 per month |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| CX Moments by Scorebuddy | Keatext | |
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| Considered Both Products |  CX Moments No answer on this topic |  Keatext  Stanley Kamal Software Engineer Chose Keatext It is easier to use, analyze data in seconds and extract the most important data from any content. Integrating it with other platforms is easy and offers support for multiple languages including Arabic.  Zheng Khoo Digital Marketing Specialists Chose Keatext Keatext as a fast and versatile text analysis technique is ideal for analyzing massive amounts of unstructured data to find service possibilities, as well as viewing the number of feedback comments by type, ordered by compliments, complaints, ideas and questions with a single …  Gonzalo Bayona Camiletti Software Engineer Chose Keatext Create polls to collect contextual feedback on a particular page, section of a website, content, etc., and analyze them with advanced reports.  Austin M. Dai Software Engineer Chose Keatext Its features and integrations can be configured to meet your needs.  Sharon Khoo Tan Human Resources Director Chose Keatext They offer a variety of features including data warehouse management, analytics, collaboration, and more. They make it easy to integrate with various third-party apps like Intercom, Slack, Customer.io, Slack, Google, Salesforce, and more.  Anjali Nair content writer specialist Chose Keatext We were using Freshdesk before using Keatext. When it comes to report & dashboard analysis Keatext provides advanced analytics options. Keatext provides high availability with integrations options of mail notifications & SMS notifications as well. Keatext provides chatbot … |
| CX Moments by Scorebuddy | Keatext | |
|---|---|---|
| Small Businesses |  Sogolytics Score 9.0 out of 10 | Sogolytics Score 9.0 out of 10 |
| Medium-sized Companies |  CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
| Enterprises |  Verint Voice of the Customer Score 10.0 out of 10 | Verint Voice of the Customer Score 10.0 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| CX Moments by Scorebuddy | Keatext | |
|---|---|---|
| Likelihood to Recommend | - (0 ratings) | 9.1 (0 ratings) |
| CX Moments by Scorebuddy | Keatext | |
|---|---|---|
| Likelihood to Recommend | No answers on this topic |
Stanley Kamal Software Engineer |
| Pros | No answers on this topic |
Anjali Nair content writer specialist |
| Cons | No answers on this topic |
Stanley Kamal Software Engineer |
| Alternatives Considered | No answers on this topic |
Zheng Khoo Digital Marketing Specialists |
| Return on Investment | No answers on this topic |
Sharon Khoo Tan Human Resources Director |
| ScreenShots | Keatext Screenshots     |