CyberArk Workforce Identity vs. Passly by ID Agent

Centrify Identity Service is well suited for nearly any organization, especially ones utilizing Active Directory for user management. It is especially well suited for organizations looking to reduce internal resource use, because it's easy to maintain and manage. Its features also allow you to free up resources previously dedicated to the provisioning and deprovisioning of Office 365/Salesforce users (as well as other applications).

Incentivized

From my experience, Kaseya made a mistake with Passly. It does not work correctly. When it does work it is very delayed causing issues for logging into the system. When Kaseya was contacted they could not find users at all. When they finally found the users they could not edit it needing them to escalate to development to fix accounts.

Incentivized

• Single Sign-on Integration is easy and complete configuration is UI driven with lots of help tips
• RESTFul APIs for Multi-factor Authentication is easy to use and implement. Also, Centrify supports all new Security features for Multi Factor Authentication and hence you can easily select and configure different challenges based on the policies and roles for the user.
• Lots of Built-in reports available for normal day to day auditing.

Incentivized

• AuthAnvil is simple to use. Whether using an OTP code or push notifications, the application is user-friendly.
• AuthAnvil applications are easy for the end-user to install.
• AuthAnvil is readily available across multiple platforms (Windows, Android, iOS).

Incentivized

• Occasionally, I get logged out of Gmail, sometimes in the middle of an email. I'm not sure why it happens, but I think it has something to do with timing out. Which is strange because I'm on email all day. Not sure why.

Incentivized

• Web interfaces are relatively complex, not entirely ready for end-users
• Token transfers are slightly cumbersome (e.g. moving from hard to soft-token and vice-versa)
• It remains as a separate, local AD-driven solution, independent from external, rising auth platforms (e.g. Azure)

Incentivized

Centrify is central to creating efficiency and safety for our clients and internally. To remove it would cause a massive disturbance in the lives of our employees and our clients.

Incentivized

Simplicity of use combined with price and low system resources.

Incentivized

The support staff thus far has been very helpful. At times I feel they are driving the process forward without my intervention or constant reminder, which is nice to have in a company for a change. Most support seems to be a hassle but so far Centrify appears to treat your project as their own project.

Incentivized

They are very helpful with helping us with any issues. There are a lot of helpful guides online if you get lost. Kaseya is also good about not bugging you with notifications. Kaseya offers easy to access to support options. Overall I have not had to contact them over a lot of issues. The software rarely broke or was down for maintenance.

Incentivized

We started off using ADFS from Microsoft, which took most of a day to get fully functional and nearly a week to get fully optimized. The documentation was inconsistent with ADFS and there was no real support without opening a Microsoft Premier Support ticket. At the time, if you turned on Multi-Factor Authentication (MFA) for Office 365, it turned it on for everything without any granularity. Our Information Security department said that MFA was a requirement for offsite access to our email systems, but users didn't need MFA when onsite. We looked at Okta, OneLogin, and Centrify at the same time. Centrify was the only one that responded quickly and offered a free POC with support included. We tried to deploy the Okta solution on our own, but ran into issues due to some of our non-standard AD configuration. We never received a return call from OneLogin. The Centrify POC took about 15 minutes to complete for basic functionality and a couple of hours to work out the issues related to our environment. We have been very happy with the Centrify solution and went live with our POC.

Incentivized

We have transitioned our Multi-Factor authentication processes to use either Authy, Duo, or Microsoft Authenticator, depending on the application use-case. We still have some clients using AuthAnvil, but it is no longer our preferred application for MFA. The other offerings in the market fulfill the same requirement with either lower or no additional cost and are easier to manage and more consistent in their performance.

Incentivized

• CyberArk Workforce Identity provides secure access to on-premises and cloud applications. The platform is highly scalable and works well for companies of any size.
• I can classify and label data. Also keep track of activity in shared applications and data, to know exactly who accesses each of the files.

Incentivized

• Using AuthAnvil to log into Kaseya VSA multiple times was definitely a loss in productivity.
• AuthAnvil did provide lots of security for our products because everyone would be deterred by AuthAnvil and Kaseya VSA's labyrinth-like log in process.

Incentivized