SolarWinds Dameware Remote Support (DRS) vs. DeskRoll Remote Desktop
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 SolarWinds Dameware Remote Support (DRS) | Score7.3 out of 10 | N/A | DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for… | $520 one-time fee |
 DeskRoll Remote Desktop | Score9.5 out of 10 | N/A | DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote… | $8.25 per user/per month |
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| Entry-level Setup Fee | No setup fee | $3.25 per seat/per month | ||||||||||||||
| Additional Details | DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price. | With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions. | ||||||||||||||
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| SolarWinds Dameware Remote Support (DRS) | DeskRoll Remote Desktop | |
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| Likelihood to Recommend | 8.3 | 7.0 |
| Likelihood to Renew | 9.0 | - |
| Usability | 9.0 | - |
| Availability | 9.0 | - |
| Performance | 8.5 | - |
| Support Rating | 5.0 | - |
| In-Person Training | 9.0 | - |
| Online Training | 9.0 | - |
| Implementation Rating | 5.0 | - |
| Configurability | 9.5 | - |
| Ease of integration | 9.5 | - |
| Product Scalability | 8.0 | - |
| Vendor post-sale | 9.5 | - |
| Vendor pre-sale | 9.5 | - |